Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
Follow the simple rules of –
Stop – Taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge - Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect - Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.Take five to stop fraud.
Knowing how to spot the latest fraud types helps you to keep your money safe.
Application fraud is when fraudsters open an account using fake or stolen documents in someone else’s name. The account could be anything from a phone contract or credit card account to a loan or a mortgage. It happens when identity theft has occurred.
ATM fraud is an illegal transaction that is committed by using an ATM, including fraudulent deposits or skimming card information.
Card fraud involves the compromise of any personal information from credit, debit or store cards. The personal information stolen from a card, or the theft of a card itself, can be used to commit fraud. Fraudsters might use the information to purchase goods in your name or obtain unauthorised funds from an account. Plastic card fraud can also include ‘card not present’ fraud, such as the use of a card online, over the phone or by mail order, and counterfeit card fraud.
Types of cheque fraud include counterfeiting, forgery and fraudulently altered cheques. Counterfeit cheques are manufactured or printed on non-bank paper to look exactly like genuine cheques. A forged cheque is a genuine cheque that has been stolen from a customer and used by a fraudster with a forged signature. A fraudulently altered cheque is a genuine cheque that has been made out by the genuine customer, but a fraudster has altered the cheque in some way before it is paid in e.g. by altering the beneficiary's name.
Identity fraud is the use of stolen identity in criminal activity to obtain goods or services by deception. Fraudsters can use your identity details to open bank accounts, obtain credit cards, loans and benefits, order goods in your name and take over your existing accounts.
Mobile fraud is similar in nature to other types of online fraud. Fraudsters try to obtain information through various means on your mobile device (tablets, smartphones etc.) to access your personal and account information.
Malware is malicious software that consists of programming, for example code or scripts, designed to disrupt the performance of PCs, laptops, handheld devices etc. Malware can also collect information or data from infected devices and pass them on to another device. Malware is often referred to as viruses, worms, trojan horses, spyware, dishonest adware, scareware and crimeware.
Payment fraud is any fraud that involves falsely creating or diverting payments and includes intercepting and altering payee details and amounts on cheques and payable orders, creating false payment and financial information to support fraudulent claims and self-authorising payments to oneself.
Phishing is a method used by fraudsters to access valuable personal details, such as usernames and passwords, typically by email. Phishing can also involve sending malicious attachments or website links in an effort to infect computers or mobile devices.
Smishing is when fraudsters obtain personal details of a victim by SMS text messages. Fraudsters can go on to use this personal information to commit fraud.
Vishing is when fraudsters obtain personal details of a victim by phone. Fraudsters can go on to use this personal information to commit fraud.
Find out about how to bank safely online and protect your personal information.
If you are registered for internet banking, from time to time we will carry out security checks to ensure your account is secure.
One of the ways we will do this is through our mobile banking app. When carrying out certain transactions on our internet banking site you will be prompted to log in to your mobile app and authorise your payment, after ensuring all the details supplied are correct. After you authorise the payment through the mobile app, we’ll carry out some checks before the payment status is confirmed.
For additional support on the use of your mobile banking app with the internet banking platform visit the help centre.
Find out about how to keep your cards and PIN safe and register for services to shop safely online.
In association with MasterCard and Visa, we protect your cards against unauthorised use when you shop online at participating retailers by assessing whether additional security information is needed to verify your purchase. In most cases, no further verification is required but, in certain circumstances, we’ll ask for some additional security information.
We provide you with full details on the secure online shopping section of our website.
Find out how to protect your business from all the latest types of fraud and where to learn more.
Key guidance and best practices for keeping your business safe include:-
Please visit the dedicated business fraud and security information provided on the industry leading Get Safe Online (opens in a new window) website to learn more.
Find out more about protecting yourself and the leading industry websites to find out more.
When you use our banking services, in the unlikely event that a fraudster takes money from your account, we will refund the money back to you (including any interest and charges incurred) unless you have deliberately, or through negligence, failed to keep your card, PIN, security details and banking devices safe.
We want you to feel safe when banking online with us, so our promise to you is if funds are taken from your account fraudulently, we will reimburse the loss, as long as;
You can learn more about safe banking and protecting yourself from the following industry leading websites:
The UK fraud prevention service CIFAS (opens in a new window) also provides industry leading guidance on how you can protect yourself from identity fraud and identity theft, including how to register for the CIFAS Protective Registration service which offers an additional layer of protection against identity fraud to companies and individuals.
FFA UK is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.
A UK Government campaign offering a variety of tips and advice on the essentials for enjoying a safe online experience.
The Metropolitan police fraud team provide information as a resource to assist in combatting fraud and to prevent you becoming a victim of crime.
Find your nearest Yorkshire Bank branch, Business and Private Banking centre or ATM
If you have any concerns about fraudulent activity, please give us a call on:
You can find more information about Internet Banking in our help centre
To log into Internet Banking you now need to use Virgin Money Internet Banking. You'll get the same great service and are able to access all your accounts.
Your log in details will stay the same and you can log in directly from the shiny new Virgin Money website.Go to the Virgin Money website
Never tell anyone a token 3 response code, even someone from the bank. You should only input these codes to our secure Business Internet Banking service when you’re sending and making payments. If anyone calls and asks for a token 3 response code or asks you to authorise a payment on the App for fraud checks, hang up and call us on 0800 085 2914 from another line if possible, remember the Bank will never ask you to disclose your security details.Continue to Virgin Money Business Internet Banking