Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
We've joined forces with Virgin Money and the team has been busy behind the scenes to bring the brands together and create one brilliant bank under the Virgin Money name.
From August, existing loan customers will be rebranded to a Virgin Money personal loan. We're taking care of everything so you won't need to do a thing. You’ll still make payments as usual and manage your loan account as you do now.
Now that we’ve joined forces with Virgin Money, we're no longer accepting applications for the Yorkshire Bank personal loan. If you started an application in the last 28 days you can still retrieve it here. Any loan applications completed after July 26th will be processed as a Virgin Money loan.
If you’d like to make a new loan application, you can do this with Virgin Money.
To give you more protection against fraud we’re working to make online shopping safer.
Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.
If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.
We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.
All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.
Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.
This service is available to Yorkshire Bank, Clydesdale Bank and Virgin Money customers who have started but not yet completed a Personal Loan application.Continue to virginmoney.com