The way you verify your payments has changed – Strong Customer Authentication

To give you more protection against fraud we’re working to make online shopping safer.

What’s Changing?

Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.

If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.

What we need from you

We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.

All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.

Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.

Learn more about the benefits of the mobile app here

Find out more about daily limits here.

Strong Customer Authentication Changes – Securing your digital payments

You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:

• Mobile phone or security token online
• Your internet banking password via the app

For more information visit our online help.

Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.