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An update on our branches
If we haven’t seen you for a while, we look forward to welcoming you back to your local branch soon. We’ve been working hard to make sure that we comply with government guidelines and we’ll continue to do so as things progress.
We’ve made a series of changes in our branches to keep both you and our team safe - so things will look a little different.
- Firstly, you’ll see floor markings to guide you when you arrive; for some branches, those markings will be outside as we limit the number of customers inside. Please join the queue and our team will direct you to make sure you get the help you need as quickly as possible.
- Hand sanitiser will be provided in branches, so please feel free to use this when you arrive and as you leave.
- Our team will be wearing clear face coverings, and in some locations, we have introduced clear screens to provide added protection where you need to stay in store a little longer, or where social distancing is more challenging.
- We have also increased our cleaning services and ask that you to maintain an appropriate distance from our team and other customers.
Please wear a face covering and maintain social distance when visiting our Stores in line with Government Guidance.
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In addition to branches, you can also carry out some account services at your local Post Office, such as paying in money, making a cash withdrawal or checking your balance.
You can find impartial information and guidance on money matters on the “Money advice service” website.
Yorkshire Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.