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Google Pay

Use your phone or device for the quick way to pay in-store, online and more

You can pay with your Android device wherever you see the contactless or Google Pay logos. Quick to get going and easy to use, it’s simple.

Easy to set up

First, you’ll need your Yorkshire Bank debit Mastercard or credit Mastercard.

  • If your device isn’t already loaded with Google Pay, download the app from the Google Play Store
  • Open the Google Pay app on your device.
  • Select [+] to add a card
  • Follow the simple instructions in the app

Now, you’re ready to pay with Google Pay

Security knowledge

To keep you safe, you may be prompted to enter your screen unlock into your device to authorise a payment. If you are in store or on a transport network, you may need to tap your device against the terminal a second time to complete the payment.

Google Pay protects your payment info with multiple layers of security, using one of the world's most advanced security infrastructures to help keep your information safe.

Some retailers may limit individual payments to £30.

How to pay

In-store

Just unlock your phone and hold it near the terminal. You don't even need to open the app.

Online

With Google Pay, you can pay with a few quick clicks in apps and on the web. No need to enter your payment info.

In-app

You can pay with Google Pay where you see the ‘Buy with Google Pay’ button. At checkout, simply select Google Pay as the payment method and follow the on-screen instructions.

Google, Google Pay, and the Google Logo are trademarks of Google LLC.


Your questions answered
What is Google Pay?

Google Pay is the fast, simple way to pay in millions of places - online, in stores, and more.

It’s quick, simple and safe to make payments wherever you see the contactless or Google Pay logos. Just make sure you have a suitable Android device.

Will my device work with Google Pay?

To use Google Pay, check that you have:

  • An Android phone or tablet that has NFC (Near Field Communication) and supports Android 4.4 (KitKat) or above. To see whether you have NFC and what your Android version is, please check in your settings menu.
  • The Google Pay app downloaded.
  • If you cannot see Google Pay in Google Play, it is possible you do not have a compatible device.
Where can I use Google Pay?

You can use Google Pay to make contactless payments wherever you see the contactless logo or Google Pay logo:

You can use it to pay within some apps as well, where you see 'Buy with Google Pay

You can also use Google Pay in London to pay as you go on bus, tram, DLR, Underground, Overground, TFL Rail and most National Rail services.

Can I use my Yorkshire cards in Google Pay?

Customers who have a Yorkshire Debit or Credit Mastercard are eligible to use Google Pay. The only Yorkshire Bank cards excluded are VISA and pre-paid currency cards.

What is the transaction limit?

To protect you from fraud, the value or number of payments you can make using Google Pay may be restricted, so please make sure you carry your debit and credit cards with you just in case. Some retailers may also limit individual payments to £30.

Does it cost anything to use Google Pay?

No. Yorkshire Bank doesn’t charge customers to set up Google Pay or to use it. However, an active data plan or Wi-Fi connection is needed to register. Based on your mobile plan and mobile network’s offering, additional message and data charges may apply.

Your usual debit and/or credit card charges apply to purchases.

How do I set up Google Pay on my device?

Have your Yorkshire Bank debit Mastercard or credit Mastercard to hand.

  • Open the Google Pay app on your device. You may need to download the app from the Google Play Store.
  • Select [+] to add a card
  • Upload your card and billing address details
  • Accept the terms and conditions
  • Verify your card

You’re now ready to pay with Google Pay.

If near field communication (NFC) and device screen lock are inactive, you‘ll be prompted to switch them on, via your device settings, when setting up Google Pay.

Can I use multiple cards with Google Pay?

Yes, you can add as many cards as you want. If you have a particular card that you prefer to use, then make sure this is the first card you set up, or make this the default card in your Google Pay settings.

As devices do not share cards, if you want the same card on two different devices, you will need to load the card onto each device separately.

How do I remove my card from Google Pay?

It’s easy to remove your debit or credit card. Select the relevant card in Google Pay then select ‘remove card’ at the bottom of the screen. This will remove the card instantly.

How do I use Google Pay?

In-store

Just unlock your phone and hold it near the terminal. You don't even need to open the app.

Online

With Google Pay, you can pay with a few quick clicks in apps and on the web. No need to enter your payment info.

In-app

You can pay with Google Pay where you see the ‘Buy with Google Pay’ logo. When you checkout, simply select Google Pay as the payment method and follow the on-screen instructions.

Does the Google Pay app show my recent transactions?

When you view your card in the wallet, you’ll be able to see the last 10 transactions made using Google Pay on that device. Any Debit card transactions will appear in statements, internet banking and our banking apps as 'WLT'. Any Credit card transactions will appear as a normal contactless transaction.

Can I use Google Pay when I’m abroad?

All retailers who accept contactless payments will accept Google Pay whether they’re in the UK or overseas. Different transaction limits will apply depending on which country you’re in.

If you use Google Pay to pay with a card overseas, standard overseas charges will apply according to your card terms and conditions. Based on your mobile plan and mobile network’s offering, additional message data charges and foreign transaction fees may also apply.

Can I get a refund if I'm returning items I purchased using Google Pay?

You’ll need to follow these steps:

  • On the device that you used to make the original payment, select the card that you used to make the original payment. You can check this by comparing the last 4 digits of the virtual account number in ‘Card details’ with the details on the receipt.
  • Hold the device near the reader to receive the refund. You’ll be able to see the refund in your last transactions within the app.

If, in some places, a refund can’t be paid directly back to the device on which the transaction was made, then the retailer can make the refund back to your plastic card instead. For this reason, always make sure you have your plastic card handy if you require a refund. When the refund is made you’ll see it in your bank statement as normal.

Is Google Pay secure?

Google Pay protects your payment info with multiple layers of security, using one of the world's most advanced security infrastructures to help keep your information safe.

If your device is ever lost or stolen you can easily find, lock, and delete your details from a device using Android Device Manager.

What should I do about Google Pay if my card is lost or stolen?

Please contact us as soon as you can. We will cancel the lost card so that no further purchases can be made and arrange for a replacement card to be issued. For Debit cards, there will be a short break in service (around 24 hours) while the link between your digital token and your new debit card is updated, this is done automatically for you. You can then continue to use Google Pay while you wait on your physical card to arrive. For Credit cards, this link will be updated on the same day so you can continue to use your card on your device.

What if my device is lost or stolen?

Android Device Manager will help you find, lock, and delete your details from a device. Also, you can enter "Find my device" on Google.com and it will show you where it is on a map.

What happens when I replace or update my device?

If you replace or update your device, you’ll need to add your card(s) again to Google Pay using the same set up process as you did before.

Be sure to remove your card(s) from Google Pay if you sell your phone or no longer use it.

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