Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
We've joined forces with Virgin Money and the team has been busy behind the scenes to bring the brands together and create one brilliant bank under the Virgin Money name.
From August 2020, your personal loan will be rebranded to a Virgin Money personal loan. We're taking care of everything so you won't need to do a thing. You’ll still make payments as usual and manage your loan account as you do now.
You can pay additional amounts to your loan to save interest. Please remember that up to 58 days interest on the amount you repay will applyGo to footnote .
If you’d like to know more, speak to the customer service team on 0800 707 6471, Mon - Fri 8am to 8pm, Sat 9am to 5pm.
Our lending team can help you with any changes you’d like to make to your payment details. You can reach them through the customer service team on 0800 707 6471, Mon - Fri 8am to 8pm, Sat 9am to 5pm.
You can monitor your loan balance on the Yorkshire Bank mobile app, using internet banking, over the phone or by visiting your local branch.
If you are experiencing financial difficulties due to the current coronavirus situation, you can request a payment holiday of up to three months on your Yorkshire Bank personal loan.
We know that sometimes things can cost more than you thought they would — maybe your home improvements have gone over budget, or you’d like just a little more to spend on that special occasion.
Provided you’re sure you can meet the additional monthly repayments, you can apply to increase your loan in two ways:
If you choose this route, you’ll still have your existing loan, and a new, additional loan from Virgin Money — that means two separate repayments, which may be at different times. We’ll treat the loans individually, but remember, all the communications you get from us about either one will show the Virgin Money brand from now on.
Your second option is to borrow enough to repay your existing loan, plus the additional amount you need. Remember, up to 58 days interest will apply on the amount you repayGo to footnote  on your existing loan, so you’ll need to factor that in. You’ll then have just one loan, with one repayment, from Virgin Money.
Now that we’ve joined forces with Virgin Money, we're no longer accepting applications for the Yorkshire Bank personal loan. But don't worry, if you already have a loan with us you'll still be able to manage it like you did before. You can also apply for a new personal loan with Virgin Money.
 You can repay your loan in full and in part at any time and we'll reduce the total charge for credit payable under the agreement. When calculating this reduction, we will charge up to an additional 58 days' interest on the amount you repay. You will need to contact our Customer Services team to inform us of your intention each time you wish to make an additional payment. Our team will be able to provide you with options on how to make this payment.
If you’ve lost your debit card, or it’s been stolen or damaged, you can now report this and request a replacement card online in our mobile app or internet banking – just go to the ‘More’ menu and click on ‘Manage your card’.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.
This service is available to Yorkshire Bank, Clydesdale Bank and Virgin Money customers who have started but not yet completed a Personal Loan application.Continue to virginmoney.com