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Your personal loan is getting a Virgin Money makeover

All-new look, same loan. Nothing else is changing

We've joined forces with Virgin Money and the team has been busy behind the scenes to bring the brands together and create one brilliant bank under the Virgin Money name.

From August, your personal loan will be rebranded to a Virgin Money personal loan. We're taking care of everything so you won't need to do a thing. You’ll still make payments as usual and manage your loan account as you do now.

Just remember

  • Your monthly repayments stay the same.
  • There's no change to the date you make your monthly payment.
  • The date your loan ends stays the same.
  • There's no change to the terms and conditions.
  • If you have a temporary payment holiday on your personal loan, this will remain in place.

Managing your Personal Loan

Pay back more or repay early

You can pay your loan off faster, either by increasing the amount you pay or by making additional payments. Please remember that an early repayment charge will applyGo to footnote [1].

If you’d like to know more, speak to the customer service team on 0800 707 6471, Mon - Fri 8am to 8pm, Sat 9am to 5pm.

Change your payment details

Our lending team can help you with any changes you’d like to make to your payment details. You can reach them through the customer service team on 0800 707 6471, Mon - Fri 8am to 8pm, Sat 9am to 5pm.

Monitor and manage on the go

You can monitor your loan balance on the Yorkshire Bank mobile app, using internet banking, over the phone or by visiting your local branch.

Request a payment holiday on your personal loan

If you are experiencing financial difficulties due to the current coronavirus situation, you can request a payment holiday of up to three months on your Yorkshire Bank personal loan.

Request a personal loan payment holiday with Yorkshire Bank

If you’d like to borrow more

We know that sometimes things can cost more than you thought they would — maybe your home improvements have gone over budget, or you’d like just a little more to spend on that special occasion.

Provided you’re sure you can meet the additional monthly repayments, you can apply to increase your loan in two ways:

A new, separate loan

If you choose this route, you’ll still have your existing loan, and a new, additional loan from Virgin Money — that means two separate repayments, which may be at different times. We’ll treat the loans individually, but remember, all the communications you get from us about either one will show the Virgin Money brand from now on.

A new loan

Your second option is to borrow enough to repay your existing loan, plus the additional amount you need. Remember, there will be an early repayment chargeGo to footnote [1] on your existing loan, so you’ll need to factor that in. You’ll then have just one loan, with one repayment, from Virgin Money.

If you've already started an application

Now that we’ve joined forces with Virgin Money, we're no longer accepting applications for the Yorkshire Bank personal loan. If you started an application in the last 28 days you can still retrieve it here. Any loan applications completed after July 26th will be processed as a Virgin Money loan.

Pick up where you left off

Continue an application

Virgin Money personal loans

If you’d like to make a new loan application, you can do this with Virgin Money.

Find out more

Got any questions?

Give us a call

Prefer to talk to someone?

0800 707 6471

Or if you're abroad: +44 141 951 7320

[1] You can repay your loan in full and in part at any time and we'll reduce the total charge for credit payable under the agreement. When calculating this reduction, we will charge up to an additional 58 days' interest on the amount you repay. You will need to contact our Customer Services team to inform us of your intention each time you wish to make an additional payment. Our team will be able to provide you with options on how to make this payment.

You are here:  Personal Banking  >  Loans  >  Existing loan customers

You can find impartial information and guidance on money matters on the “Money advice service” website.
Yorkshire Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.