Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
We've joined forces with Virgin Money and the team has been busy behind the scenes to bring the brands together and create one brilliant bank under the Virgin Money name.
From August, your personal loan will be rebranded to a Virgin Money personal loan. We're taking care of everything so you won't need to do a thing. You’ll still make payments as usual and manage your loan account as you do now.
You can pay your loan off faster, either by increasing the amount you pay or by making additional payments. Please remember that an early repayment charge will applyGo to footnote .
If you’d like to know more, speak to the customer service team on 0800 707 6471, Mon - Fri 8am to 8pm, Sat 9am to 5pm.
Our lending team can help you with any changes you’d like to make to your payment details. You can reach them through the customer service team on 0800 707 6471, Mon - Fri 8am to 8pm, Sat 9am to 5pm.
You can monitor your loan balance on the Yorkshire Bank mobile app, using internet banking, over the phone or by visiting your local branch.
If you are experiencing financial difficulties due to the current coronavirus situation, you can request a payment holiday of up to three months on your Yorkshire Bank personal loan.
We know that sometimes things can cost more than you thought they would — maybe your home improvements have gone over budget, or you’d like just a little more to spend on that special occasion.
Provided you’re sure you can meet the additional monthly repayments, you can apply to increase your loan in two ways:
If you choose this route, you’ll still have your existing loan, and a new, additional loan from Virgin Money — that means two separate repayments, which may be at different times. We’ll treat the loans individually, but remember, all the communications you get from us about either one will show the Virgin Money brand from now on.
Your second option is to borrow enough to repay your existing loan, plus the additional amount you need. Remember, there will be an early repayment chargeGo to footnote  on your existing loan, so you’ll need to factor that in. You’ll then have just one loan, with one repayment, from Virgin Money.
Now that we’ve joined forces with Virgin Money, we're no longer accepting applications for the Yorkshire Bank personal loan. If you started an application in the last 28 days you can still retrieve it here. Any loan applications completed after July 26th will be processed as a Virgin Money loan.
If you’d like to make a new loan application, you can do this with Virgin Money.
 You can repay your loan in full and in part at any time and we'll reduce the total charge for credit payable under the agreement. When calculating this reduction, we will charge up to an additional 58 days' interest on the amount you repay. You will need to contact our Customer Services team to inform us of your intention each time you wish to make an additional payment. Our team will be able to provide you with options on how to make this payment.
To give you more protection against fraud we’re working to make online shopping safer.
Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.
If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.
We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.
All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.
Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.
This service is available to Yorkshire Bank, Clydesdale Bank and Virgin Money customers who have started but not yet completed a Personal Loan application.Continue to virginmoney.com