Skip to content Go to accessibility help
We use cookies to keep our websites easy to use and relevant to our users’ requirements and to enable us to learn which advertisements bring users to our website. Select Accept below if you wish to proceed or How to change your cookies for instructions on how to manage your cookie settings. Find out more about our Cookie Policy.

Fraud prevention & security centre

Follow this advice when you use your banking and payment facilities to reduce the risk of fraud

Helping you keep your details safe

By using the information provided in the Fraud prevention & security centre, and by being vigilant when you do your banking, you can help reduce the risk of fraud on your accounts.

This also provides you with latest contact information and guidance on reporting fraud to enable us to support you as soon as possible.

Have you been affected by fraud?

Monday to Friday 8am - 9pm
Saturday 8am - 9pm
Sunday 10am - 5pm


How we protect you from fraud

Keeping your details safe and secure is our priority - find out how we go about it.

Find out more on how we protect you from fraud

How you can protect yourself from fraud

By following this advice when you use your banking and payment facilities you can reduce the risk of fraud.

Find out more on how you can protect yourself from fraud

How to spot and avoid scams

Knowing how to spot and avoid financial and email scams helps keep your money safe.

Find out more on how to spot and avoid scams

How to report fraud

Find out how to contact us and report your concerns.

Find out more on how to report fraud

Stop, think and check

Don’t become a victim of fraud – stop, think and check

Never assume that an email or phone call you receive is genuine – always think before confirming or giving out personal details to anyone.

Keep it to yourself

Never disclose your PIN or passwords to anyone

Banks and other trusted organisation will never, ever ask for your PIN or password in an email, on the phone or in writing. If someone asks for this information, always ask why, and question who it is you’re talking to.

Take time to think

Take your time before making a decision

Banks and other trusted organisations will never try to force you to make any important financial decisions. Also, be wary of phone calls saying that your computer has a problem or calls asking you to send money to a secure location.

Don’t take the bait

Avoid online phishing scams

Fraud doesn’t just happen by the phone, it can also happen through emails. If you receive an email asking you to update important personal information, be suspicious and check whether they are genuine

Imposter on the roster

Don’t take things at face value, be vigilent

Emails can easily be faked, so no matter how urgent something appears, make sure you stop, think and check to see whether this is normal.

Beware supLIARS

Don’t let your business become a victim of fraud

Fraudsters can easily find out invoice details, allowing them to easily pose as suppliers. If you receive an email supposedly from a supplier that asks you to change payment details, then contact them through existing details to check that the email is genuine.

Additional help

Financial fraud action

FFA UK is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.

Cyber streetwise

A UK Government campaign offering a variety of tips and advice on the essentials for enjoying a safe online experience.

Met police

The Metropolitan police fraud team provide information as a resource to assist in combatting fraud and to prevent you becoming a victim of crime.


Branch locator

Find your nearest Yorkshire Bank branch, Business and Private Banking centre or ATM

Branch locator

Contact us

If you have any concerns about fraudulent activity, please give us a call on:

0800 456 1247

  • (24 hours a day, 7 days a week)
  • Please note all our calls to our lines are recorded for training and security purposes.

Internet Banking help centre

You can find more information about Internet Banking in our help centre

Help centre

You are here:  Personal Banking  >  Ways of banking  >  Help and support  >  Security