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Your home may be repossessed if you do not keep up repayments on your mortgage
If you are currently in a fixed or discounted deal period you can start the switch process up to a maximum of 180 days before your current deal expires. Any new deal can be completed without penalty during the last 3 months of the current rate. Please indicate on the online application form whether you would like your rate to change as soon as possible, or after the expiry of your current rate.
If you have previously made lump sum credits and/or overpayments to your mortgage with a view to using our borrow back facility in the future, by transferring to a new deal you will lose the ability to withdraw these funds.
If you select a fixed rate mortgage product you will not be eligible to link any offset accounts against your mortgage. If you currently have an offset mortgage any offset account linkage will cease when a fixed rate comes into force.
Any application to switch rates will result in the recalculation of your monthly payments to the minimum amount required to repay the mortgage within your originally agreed term. Where you have been making overpayments or offsetting balances against your mortgage with the intention of repaying your mortgage early you will need to contact us after the completion of the switching application. We will then be able to reinstate the overpayment amount required to reach any early repayment goals that you have.
If you are confident in choosing your own mortgage product and don’t need advice you can switch online.
Alternatively, if you require advice, our mortgage advisors are happy to discuss options with you. Our team are here to help you select a product which suits your individual circumstances whilst also being able to discuss other potential changes such as a change to the term of your loan.
If you are experiencing financial difficulties or have recently experienced a change in circumstances which may impact your ability to make your mortgage payment we recommend that you contact our mortgage team as soon as possible so that we can discuss your individual needs.
You will need your mortgage account number to switch online. You can find this on your mortgage statement or other mortgage related letters.
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If you’ve lost your debit card, or it’s been stolen or damaged, you can now report this and request a replacement card online in our mobile app or internet banking – just go to the ‘More’ menu and click on ‘Manage your card’.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
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