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Transaction limits
Internet banking and mobile
Your mobile app or security token allows you to make a payment of up to £30,000. If you use a one time passcode via SMS you can make payments of up to £500 with a £1,000 daily limit.
| Customer limits | Daily limit | Transaction limit |
|---|---|---|
| With one time passcode via SMS | £1,000 | £500 | With mobile app or security token authentication | £30,000 | £30,000 |
For higher value transactions using the mobile app we will ask you to authenticate with your Internet banking password. Bill payments are excluded from the daily limit however transaction limits still apply.
To use two-factor authentication you will need our mobile banking app to authorise your payment. Search for 'Yorkshire' on the Apple App Store or Google Play Store.
If you don't have a smartphone or are otherwise unable to use the mobile banking app, contact us on 0800 456 1247 to discuss an alternative option.
For additional support on the use of your mobile banking app with the internet banking platform visit the help centre.
Telephone banking
| Daily limit per business day* | Single transaction limit | |
|---|---|---|
| Personal customer: | £5,000 | £5,000 |
| Business customer: | £10,000 | £10,000 |
*Business Day means any full day (excluding Saturdays, Sundays and bank holidays) on which banks generally are open in the City of London for the transaction of normal banking business. If payments are made over the weekend they will be accumulated to Friday’s daily limit, so Friday, Saturday and Sunday (and Bank holidays if applicable) will all count as 1 business day.
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You are here: Personal Banking > Ways of banking > Internet banking > Transaction limits
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The way you verify your payments has changed – Strong Customer Authentication
To give you more protection against fraud we’re working to make online shopping safer.
What’s Changing?
Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.
If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.
What we need from you
We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.
All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.
Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.
Learn more about the benefits of the mobile app here
Find out more about daily limits here.
Continue to Internet BankingStrong Customer Authentication Changes – Securing your digital payments
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
- Mobile phone or security token online
- Your internet banking password via the app
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.
You can find impartial information and guidance on money matters on the “Money advice service” website.
Yorkshire Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.