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Contact us

As more of our colleagues become personally affected by the coronavirus situation, we have had to make some changes to our call centre opening hours. Our priority is to protect our services for those customers that need us most so we ask that you check our FAQ’s first and try to leave the way clear for to us help them first. In the current situation it’s never been more important to be able to manage your money from home so please make sure you’re registered for online banking and if you can, download our banking app.

Customer service average call volumes

Contact us

Emergency contacts

Lost and stolen cards


Lost and stolen cards (outside UK)


Contact

24 hour customer services

0800 456 1247

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM

Telephone banking self service remains 24 hour


24 hour customer services (outside UK)

+44 141 951 7315

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM

Telephone banking self service remains 24 hour


24 hour customer services (Minicom ® users)

0800 345 7365 to register*

0800 678 3528 for registered customers**

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM

Telephone banking self service remains 24 hour

The Minicom service uses a small electronic typewriter and screen linked to a telephone system, enabling our customers with hearing or speech difficulties to send and receive messages with our customer service team.


Internet banking helpdesk

0800 456 1247

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM


Credit card customer services

0800 678 3320

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM


Payment Protection Insurance (PPI)

To ensure we're doing everything we can to keep our colleagues safe during the current Coronavirus (Covid-19) situation, we have had to temporarily close our PPI office. Please visit our Payment Protection Insurance (PPI) page.


Report phishing e-mails


Personal loan enquiries

0800 707 6471

Monday to Friday 8 AM to 5 PM with Saturday opening of 9 AM to 1 PM. Closed Sunday


Personal loan/savings and investments

0800 20 21 22

Monday to Friday 8 AM to 5 PM with Saturday opening of 9 AM to 1 PM. Closed Sunday


Current account application enquiries

0800 028 3632

Monday to Friday 8 AM to 5 PM with Saturday opening of 9 AM to 1 PM. Closed Sunday


Existing mortgage enquiries

0800 121 4203

Monday to Friday 8 AM to 5 PM with Saturday opening of 9 AM to 1 PM. Closed Sunday


Business direct


Business direct (Outside UK)


Branch information


ATM Dispense Error Claim (Direct Banking)

0800 456 1247

Or visit Useful forms

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM


* These services may be temporarily unavailable during periods of routine maintenance.

** Customers who wish to register for the Minicom (®) service will require to have access to a Minicom (®) system.

Submit an enquiry online

Contact us about a general enquiry. Alternatively if you are registered for internet banking and wish to talk to us about something specific to you or your account you can do this by logging on to your internet banking and sending us a secure message through the contact us section.


Find out more about contacting us

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