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Emergency contacts

Lost and stolen cards

Lost and stolen cards (outside UK)


24 hour customer services

24 hour customer services (outside UK)

24 hour customer services (Minicom ® users)

0800 345 7365 to register*

0800 678 3528 for registered customers**

Internet banking helpdesk

Credit card customer services

Payment Protection Insurance (PPI)

Report phishing e-mails

Personal loan enquiries

Personal loan/savings and investments

Current account application enquiries

Existing mortgage enquiries

Business direct

Business direct (Outside UK)

Branch information

ATM Dispense Error Claim (Direct Banking)

* These services may be temporarily unavailable during periods of routine maintenance.

** Customers who wish to register for the Minicom (®) service will require to have access to a Minicom (®) system.

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Our advisors are on hand to help with your mortgage queries

We're here: Mon-Fri 8am-8pm, Sat 9am-5pm and Sun 10am-4pm.

Or visit Mortgage help.

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Internet Banking

Our advisors are on hand to answer general enquiries about your account

We're here 24 hours a day.

Or visit our Internet Banking help.

Live chat about Internet Banking

Submit an enquiry online

Contact us about a general enquiry. Alternatively if you are registered for internet banking and wish to talk to us about something specific to you or your account you can do this by logging on to your internet banking and sending us a secure message through the contact us section.

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