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Contact us

During these challenging times, we're receiving a higher number of calls than usual. Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.

Coronavirus - How we can support you

If you're experiencing financial difficulties due to the current coronavirus situation, we’ve got some online options that could help and a dedicated set of answers to questions we're getting asked the most.

Find out more about our online options

View our frequently asked questions

Bank easily online - on our website or from your mobile

It’s never been more important to be able to manage your money from home so please make sure you’re registered for online banking and if you can, download our banking app.

Find out more about online banking

Phone numbers and opening hours

As more of our colleagues become personally affected by the coronavirus situation, we have had to make some changes to our call centre opening hours. We'll keep this page updated as the situation changes and you can also follow us on social media for regular updates.

Emergency contacts

Lost and stolen cards


Lost and stolen cards (outside UK)


Contact

24 hour customer services

0800 456 1247

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM

Telephone banking self service remains 24 hour


24 hour customer services (outside UK)

+44 141 951 7315

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM

Telephone banking self service remains 24 hour


24 hour customer services (Minicom ® users)

0800 345 7365 to register*

0800 678 3528 for registered customers**

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM

Telephone banking self service remains 24 hour

The Minicom service uses a small electronic typewriter and screen linked to a telephone system, enabling our customers with hearing or speech difficulties to send and receive messages with our customer service team.


Internet banking helpdesk

0800 456 1247

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM


Credit card customer services

0800 678 3320

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM


Payment Protection Insurance (PPI)

0800 055 6655

Monday to Friday 8am to 6pm. Closed Saturday and Sunday


Report phishing e-mails


Personal loan enquiries

0800 707 6471

Monday to Friday 8AM – 6PM, Saturday 9AM – 1PM.
Closed Sunday


Savings and investments

0800 20 21 22

Monday to Friday 8AM – 6PM, Saturday 9AM – 1PM.
Closed Sunday


Current account application enquiries

0800 028 3632

Monday to Friday 8AM – 6PM, Saturday 9AM – 1PM.
Closed Sunday


Existing mortgage enquiries

0800 121 4203

Monday to Friday 8 AM to 5 PM. Closed Saturday and Sunday.


Business direct

0800 756 0800

Monday to Friday 8 AM to 5 PM. Closed Saturday and Sunday.


Business direct (Outside UK)

+44 141 229 2626

Monday to Friday 8 AM to 5 PM. Closed Saturday and Sunday.


Branch information


ATM Dispense Error Claim (Direct Banking)

0800 456 1247

Or visit Useful forms

Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM


* These services may be temporarily unavailable during periods of routine maintenance.

** Customers who wish to register for the Minicom (®) service will require to have access to a Minicom (®) system.

Submit an enquiry online

Contact us about a general enquiry. Alternatively if you are registered for internet banking and wish to talk to us about something specific to you or your account you can do this by logging on to your internet banking and sending us a secure message through the contact us section.


Find out more about contacting us

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