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Financial care team

Speak to one of our financial care experts

We can help you improve your financial position and take control of your money.

Contact us

Call us on: 0800 141 2261

Monday to Friday 8am to 9pm

Saturday 8am to 5pm

Please note after 6.30pm we are not able to access your mortgage account details, and after 7pm we may be unable to access your current account details.

We can assist with personal loans and credit card queries until 9pm.

If you've received a letter about increasing the level of payments to your credit card, call us on:
0800 587 0915

What you can expect from us:

  • We will never judge you or make you feel bad about your situation
  • We will always be happy to talk to you, however big or small your money worries are
  • We will listen and understand
  • We will try to find tailored ways to help you manage your money
  • We will help you manage your outstanding credit card balance if you are having difficulty reducing it

What will happen:

  • We will work with you to understand your circumstances
  • We will help you understand your full financial situation. We often use a budget planner to help with this
  • We will work with you to try to come up with a suitable and affordable solution
  • We will write down any agreement to bring missed payments back up to date and send you a copy for your reference

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