We appreciate you might be worried about the impact of coronavirus on you or your business and want to reassure you that we’re here to help. Whether it’s enabling you to bank from home with our mobile app or internet banking, or helping keep you safe from fraud, we’re here to help.
If you're experiencing financial difficulties due to the current coronavirus situation, we’ve got some options that could help.
Our branches and phone lines remain open, however as more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our opening hours for our branches and contact centres.
We'll keep the information below updated as the situation changes. You can also follow us on social media for regular updates.
During these difficult times, we're receiving a higher number of calls than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
If you are venturing out, please ensure you follow Government Guidelines.
If you're experiencing financial difficulties due to the current coronavirus situation
For travel, holidays and events cancelled due to Coronavirus when you booked using your Yorkshire Bank credit or debit card.
You can request a three month repayment holiday on your Yorkshire Bank asset finance loan.
Head over to our Virgin Money YouTube channel where our Red Team answer questions dealing with financial uncertainty during coronavirus.
See the answers to the questions we get asked most
If you're worried about what coronavirus may mean financially, we can help.
Support for Yorkshire bank mortgage customers.
Practical advice and assistance for you and your business.
When things are uncertain and constantly changing, as they are now, it's more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.
Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.
If you’re unsure don’t hand over any personal details or click on links in texts and emails. If you do receive a suspicious message or phone call, don’t respond on the spot. Instead contact the company yourself using a number you can trust.
Follow the advice of the Take Five to Stop Fraud campaign, and remember that criminals are experts at impersonating people, organisations and the police. Your bank or police will never contact you out of the blue to ask for your PIN, full password or to move money to another account. The Take Five to Stop Fraud campaign encourages you to:
Criminals have already started using a number of new tactics and schemes to target people in the wake of COVID-19, with some recently reported including:
For more information on how to protect yourself from fraud and scams visit our security centre.
To log into Internet Banking you now need to use Virgin Money Internet Banking. You'll get the same great service and are able to access all your accounts.
Your log in details will stay the same and you can log in directly from the shiny new Virgin Money website.Go to the Virgin Money website
Never tell anyone a token 3 response code, even someone from the bank. You should only input these codes to our secure Business Internet Banking service when you’re sending and making payments. If anyone calls and asks for a token 3 response code or asks you to authorise a payment on the App for fraud checks, hang up and call us on 0800 085 2914 from another line if possible, remember the Bank will never ask you to disclose your security details.Continue to Virgin Money Business Internet Banking