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Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help.
Please get in touch with us as soon as possible so we can discuss your individual circumstances and find ways in which we can support you. The sooner you contact us, the more we can do.
It's also worth remembering you can bank from home or on-the-go with internet banking and our mobile app - move money, check your balance or even pay in a cheque with just a photo.
If you are experiencing financial difficulties due to the current coronavirus situation, you can request a mortgage payment holiday for three months. please complete this short form. We’ll take a look at your request over the next few days (we’re currently receiving a lot of requests so it may take slightly longer).
If you would like to receive a text message confirming when we have received and completed your request, please make sure you provide your mobile number on the form. We will then send a letter confirming when the mortgage payment holiday will start.
Our contact centres are extremely busy at the moment, so using this link to request a mortgage payment holiday is the fastest way for it to be put in place for you.
It’s important to remember that interest will continue to be charged during your payment holiday. Our mortgage payment holiday calculator will show you how your monthly payments could change after your payment holiday ends.
We will write to you at the end of your payment holiday period but in advance of your next payment due date. This letter will confirm your new balance and revised payment - taking account of the interest that has been added during your payment holiday. If you would like to discuss alternative options, the letter will explain how you can get in touch.
Whilst we will ensure that the payment holiday does not negatively impact your credit file, lenders may take into account other information when making future lending decisions.
If you've already taken a three month payment holiday and continue to experience payment difficulties, our online service will help you understand the options available to you. We may ask you to provide further details to help support you.
The maximum duration of a payment holiday under the Government scheme is six months.
We understand that this is an uncertain time and your finances may continue to be negatively impacted, you can find out about the other ways we can help here.
Alternatively, if you would like to speak to us call 0800 141 2261. We're here from 8am - 7pm Monday to Friday and, 9am - 1pm Saturday.
If you've already taken a three month payment holiday and would like to request a further extension - our separate online service will help you understand your options.
Depending on your circumstances, we may ask you to provide further details so we can support you, but we'll let you know before we ask for this information.
If you are experiencing financial difficulties due to the current coronavirus situation, please complete this short form. We’ll take a look at your request over the next few days (we’re currently receiving a lot of requests so it may take slightly longer).
If you would like to receive a text message confirming when we have received and completed your request, please make sure you provide your mobile number on the form. We will then send a letter confirming when the mortgage payment holiday will start.
Our contact centres are extremely busy at the moment, so using this link to request a mortgage payment holiday is the fastest way for it to be put in place for you.
It’s important to remember that interest will continue to be charged during your payment holiday. Our mortgage payment holiday calculator will show you how your monthly payments could change after your payment holiday ends.
At the end of the payment holiday period, we will write to you at the end of your payment holiday period but in advance of your next payment due date. This letter will confirm your new balance and revised payment – taking into account any interest that has been added during your payment holiday. If you would like to discuss alternative options, or are continuing to experience financial difficulties, this letter will explain how you can get in touch.
A payment holiday extension for a further three months is one of a range of options available. Please follow the guidance provided and do not use this online form to request an extension to your payment holiday.
Whilst we will ensure that the payment holiday does not negatively impact your credit file, lenders may take into account other information when making future lending decisions.
A mortgage payment holiday is a period when your lender gives you permission to miss your regular mortgage payments.
It’s important to remember that interest will continue to be charged during a payment holiday. Therefore, when your payment holiday ends, your overall mortgage balance and monthly payments are likely to increase.
Our mortgage payment holiday calculator will show you how your monthly payments could change after your payment holiday ends.
If you are experiencing financial difficulties due to the current coronavirus situation, the Government has announced that Lenders will offer mortgage payment holidays for up to three months.
If you are a landlord and your tenant is experiencing financial difficulties due to the current situation, you can apply for a payment holiday for up to three months to offer support to your tenant during this time.
We will be in touch once we review your request to confirm when your mortgage payment holiday will start. For most people, this will be their next regular monthly payment, but if this is within 10 days of your request, your payment holiday may start the next month.
If your payment is due in the next 10 days and you pay by Direct Debit we will collect this payment and commence the payment holiday from your next payment due.
If you pay by Standing Order, once we confirm the payment holiday has been processed you will need to cancel the Standing Order while your payment holiday is taking place.
We will write to you at the end of your payment holiday period but in advance of your next payment due date, to confirm your new balance and revised payment – taking account of the interest that has been added during your payment holiday.
You should remember to reinstate your Standing Order with your new payment amount once the payment holiday ends.
It’s important to remember that interest will continue to be charged during your payment holiday. At the end of your payment holiday we’ll recalculate your monthly payments – taking account of the interest added.
Our mortgage payment holiday calculator will show you how your monthly payments could change after your payment holiday ends.
By spreading the cost of your payment holiday over the remaining term of your mortgage, the amount you will pay over the life of your loan will be more than it would have been had you not taken the payment holiday. The total amount you will repay to us could be higher than the amount stated in your Offer of Loan.
We will write to you at the end of your payment holiday period but in advance of your next payment due date. This letter will confirm your new balance and revised payment – taking account of the interest that has been added during your payment holiday. If you would like to discuss an alternative payment arrangement, the letter will explain how you can get in touch.
Whilst we will ensure that the payment holiday does not negatively impact your credit file, lenders may take into account other information when making future lending decisions.
No, your mortgage term does not change as a result of taking a payment holiday.
We will write to you towards the end of your payment holiday, at least two weeks before your next payment will be due. This letter will confirm your new balance and revised payment - taking account of interest that has been added during your payment holiday.
If you would like to understand the options available to you when your coronavirus payment holidays comes to an end, our separate online service.
Yes, if you are experiencing financial difficulties due to the current coronavirus situation you can request a mortgage payment holiday of three months. Please complete this short form, we’ll take a look at your request and come back to you over the next week to confirm when your mortgage payment holiday will start.
Our contact centres are extremely busy at the moment, so using this link to request a mortgage payment holiday is the fastest way for it to be put in place for you.
It’s important to remember that interest will continue to be charged during your payment holiday. Our mortgage payment holiday calculator will show you how your monthly payments could change after your payment holiday ends.
If you are have missed a mortgage payment before the start of the payment holiday, we will write to you at the end of your payment holiday period but in advance of your next payment due date to discuss next steps. If we are unable to contact you, the letter will explain how you can get in touch.
If you are in arrears before the start of the payment holiday, we will write to you at the end of your payment holiday period but in advance of your next payment due date to discuss next steps. If we are unable to contact you, the letter will explain how you can get in touch.
We understand that this is an uncertain time, and your finances may continue to be negatively impacted.
We will write to you towards the end of your Payment Holiday, at least two weeks before your next payment will be due. This letter will confirm your new balance and revised payment – taking account of the interest that has been added during your payment holiday. If you would like to discuss alternative options, the letter will explain how you can get in touch.
You can find out about the other ways we can help here.
Alternatively, if you would like to speak to us call 0800 141 2261. We're here from 8am - 7pm Monday to Friday and, 9am - 1pm Saturday.
Here at Yorkshire Bank we use a combination of Automated Valuations - a computer estimate based on previous sales prices and property value indices, Desktop Valuations and Physical Valuations. Where possible a nonphysical valuation will be utilised, however where this is not possible, and local Covid restrictions prohibit valuations being completed, we will contact you to discuss next steps.
Yes, once you are no longer experiencing financial difficulties and your payment holiday has ended. We have a range of products available to suit customer needs.
To apply for additional borrowing, please call 0800 0224 313 and we can chat through your individual circumstances.
Yes, once you are no longer experiencing financial difficulties and your payment holiday has ended. We have a range of products available to suit customer needs.
To apply for additional borrowing, please call 0800 0224 313 and we can chat through your individual circumstances.
This is fine. Depending on the timing of your two requests, the Offer of Loan for your new product deal may not take into account any interest that will be added during your payment holiday.
We will write to you with details for both transactions and any changes to your account and payments.
As a responsible lender we must ensure that all lending is affordable, therefore we have taken the difficult decision not to consider any income received through the Furlough Scheme. Additional borrowing requests can be considered once you exit the Furlough Scheme. If you are an existing customer making a change to your mortgage which does not increase your borrowing we can consider using Furlough Scheme income subject to individual assessment.
Yes, we’d be happy to discuss this further with you. Please call 0800 224 313 and we can chat through your individual circumstances. Check here for our opening hours.
If you require additional borrowing and have also applied for a payment holiday, we may need to pause your request to move home. We’ll be in touch if we need to do this. Once your payment holiday has ended, you can apply for additional borrowing and your application will follow our usual process and criteria.
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We’ve been working hard to bring Yorkshire Bank and Virgin Money together to give our website and digital services the full Virgin Money treatment. You’ll soon be able to view and manage your account(s) using the Virgin Money Internet Banking service.
There’s nothing you need to do – we’ll take care of it all. Your account and login details will remain the same and you’ll still be able to login using the link on the Yorkshire Bank website.
We’ll be back in touch when the new service is ready to use. If you need to contact us, you can still get in touch using the normal contact information.
The team at Virgin Money
Continue to Internet BankingWe’ve been working hard to bring Yorkshire Bank and Virgin Money together to create a bigger, bolder and brighter bank. You’ll soon begin to see the Virgin Money logo on things like your statements, letters and your Business Internet Banking service.
There’s nothing you need to do – we’ll take care of it all. Your account and login details will remain the same and you’ll still be able to login using the link on the Yorkshire Bank website.
We’ll be back in touch when the new service is ready to use. If you need to contact us, you can still get in touch using the normal contact information.
The team at Virgin Money
Continue to Internet BankingYou can find impartial information and guidance on money matters on the “Money advice service” website.
Yorkshire Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.