We appreciate that there is a lot of change at the moment and unfortunately your finances may have been impacted.

If you would like to speak to us, you can call us on 0800 141 2301. We're here from 8am - 6pm Monday to Friday, 9am - 1pm Saturday.

If you are worried about your finances or having payment difficulties, please click here to understand how would could help you.

The maximum duration of a payment holiday under the Government scheme is six months.

We understand that this is an uncertain time and your finances may continue to be negatively impacted, you can find out about the other ways we can help here.

Alternatively, if you would like to speak to us call 0800 141 2261. We're here from 8am - 7pm Monday to Friday and, 9am - 1pm Saturday.

If your mortgage payments have resumed following a payment holiday but you have not taken the maximum six months available, you can apply for an extension until 31st March 2021.

If your initial payment holiday ends after 31st March 2021, you can still apply for a three month extension (up to a maximum of six months) before your mortgage payments resume. No payment holiday period can exceed 31st July 2021.

It’s important to remember that interest will continue to be charged during your payment holiday. At the end of your payment holiday we’ll recalculate your monthly payments – taking account of the interest added.

Our mortgage payment holiday calculator will show you how your monthly payments could change after your payment holiday ends.

By spreading the cost of your payment holiday over the remaining term of your mortgage, the amount you will pay over the life of your loan will be more than it would have been had you not taken the payment holiday. The total amount you will repay to us could be higher than the amount stated in your Offer of Loan.

We will write to you at the end of your payment holiday period but in advance of your next payment due date. This letter will confirm your new balance and revised payment – taking account of the interest that has been added during your payment holiday. If you would like to discuss an alternative payment arrangement, the letter will explain how you can get in touch.

Whilst we will ensure that the payment holiday does not negatively impact your credit file, lenders may take into account other information when making future lending decisions.

No, your mortgage term does not change as a result of taking a payment holiday.

We will write to you towards the end of your payment holiday, at least two weeks before your next payment will be due. This letter will confirm your new balance and revised payment - taking account of interest that has been added during your payment holiday.

If you would like to understand the options available to you when your coronavirus payment holidays comes to an end, our separate online service.

If you are in arrears before the start of the payment holiday, we will write to you at the end of your payment holiday period but in advance of your next payment due date to discuss next steps. If we are unable to contact you, the letter will explain how you can get in touch.

We understand that this is an uncertain time, and your finances may continue to be negatively impacted.

We will write to you towards the end of your Payment Holiday, at least two weeks before your next payment will be due. This letter will confirm your new balance and revised payment – taking account of the interest that has been added during your payment holiday. If you would like to discuss alternative options, the letter will explain how you can get in touch.

You can find out about the other ways we can help here.

Alternatively, if you would like to speak to us call 0800 141 2261. We're here from 8am - 7pm Monday to Friday and, 9am - 1pm Saturday.

Yes, once you are no longer experiencing financial difficulties and your payment holiday has ended. We have a range of products available to suit customer needs.

To apply for additional borrowing, please call 0800 0224 313 and we can chat through your individual circumstances.

Yes, once you are no longer experiencing financial difficulties and your payment holiday has ended. We have a range of products available to suit customer needs.

To apply for additional borrowing, please call 0800 0224 313 and we can chat through your individual circumstances.

This is fine. Depending on the timing of your two requests, the Offer of Loan for your new product deal may not take into account any interest that will be added during your payment holiday.

We will write to you with details for both transactions and any changes to your account and payments.

Yes, we’d be happy to discuss this further with you. Please call 0800 224 313 and we can chat through your individual circumstances. Check here for our opening hours.

If you require additional borrowing and have also applied for a payment holiday, we may need to pause your request to move home. We’ll be in touch if we need to do this. Once your payment holiday has ended, you can apply for additional borrowing and your application will follow our usual process and criteria.