If you are registered for internet banking, from time to time we will carry out security checks to ensure your account is secure. One of the ways we will do this is through our mobile banking app. When carrying out certain transactions on our internet banking site you will be prompted to log in to your mobile app and authorise your payment, after ensuring all the details supplied are correct. After you authorise the payment through the mobile app, we’ll carry out some checks before the payment status is confirmed.

We will never ask you to move money to a safe account for fraud prevention purposes. If you have been contacted by someone claiming to be from the bank’s fraud team or law enforcement asking you to make this payment, do not proceed and contact us immediately on 0800 456 1247.

For additional support on the use of your mobile banking app with the internet banking platform visit our help centre.

In association with MasterCard and Visa, we protect your cards against unauthorised use when you shop online at participating retailers by assessing whether additional security information is needed to verify your purchase. In most cases, no further verification is required but, in certain circumstances, we’ll ask for some additional security information.

We provide you with full details on the secure online shopping section of our website.

You don't need to tell us when you are travelling abroad, we will monitor your account in the same way as if you were using your card in the UK.