We're getting a Virgin Money makeover
Exciting times are here! Yorkshire Bank has joined forces with Virgin Money to become one bigger, better and brighter bank.
Virgin Money teamed up with Yorkshire Bank and Clydesdale Bank back in October 2018. Since then, we’ve been working hard to bring all the brands together under Virgin Money, creating one bank with over 6 million customers.
Our branch network all across the UK will be getting a Virgin Money makeover. Over the next few months you'll start to see changes like a new sign above the door and a fresh new uniform for our colleagues.
Taking care of the details
You’ll start to see our new logo on things like statements and emails. Our website is getting the full Virgin Money treatment and we’ll answer the phone as Virgin Money too.
There’s nothing you need to do – we’ll take care of it all. Your account and any login details will stay the same and you can still get in touch using the normal contact information. We’re looking forward to welcoming you to our shiny new Store where you’ll get the same great service from some familiar faces.
Get ready for a life more Virgin
Take a look at all the good things coming your way over the next few months.
A card you'll want to show off
You’ll get a new Virgin Money debit card when your current one is due to be replaced.
A brand new app
Our new Virgin Money app and online banking will soon be available. We’ll let you
know when it’s ready.
A bigger store network
Once we’ve completed all of our Store makeovers, you’ll have access to a new generation of 166 stores across the UK.
Plenty more to come
There’s plenty of exciting changes in the pipeline over the next few months from updates to our mobile app to competitions and exclusive offers.
Look out for communications from us – we’ll keep you posted every step of the way. Make sure you check out the Virgin Money website or our social channels to stay up to date with all our latest news.
Service that's about smiles not sales
Our Virgin Money Red Team are here to answer any money questions you’ve got right now, whether you bank with us or not. From getting your first mortgage to starting your business, we’ve got experts on hand who can help. If you’ve got a burning question, you can visit the Virgin Money website and talk to a member of our Red Team.
Staying safe
It's important to keep an eye out for scams and fraud, especially during times of change. We’ll do our bit as always but to help keep yourself safe, check out our top tips:
- Don't assume a text, phone call or email from someone claiming to be your bank is genuine. If you're not sure contact the customer service team
- Never disclose security details (such as your PIN or password) - a genuine bank will never ask for this
- Don't give out your account details or make payments unless you're sure who you're dealing with
- Don't panic, and don't let yourself be pressured into action
Things you might want to know
When I get my new card, will my PIN change?
No, you’ll be able to use the same PIN you have now. But the 16-digit number on the front of your card will change. Your card will stay the same for now. It’ll be when you’re ready for a replacement that we’ll send you a shiny new Virgin Money card. We’ll let you know before it happens and provide you with all the info you need.
Will my log-in details change?
No, you’ll still log into online banking with the same details and manage your money just as you do now. Where you login will change in future, but we’ll give you plenty of notice and help you with the process.
Can I still use my Yorkshire Bank or Clydesdale Bank app?
Yep, you can still use your app as you do now. But soon we’ll invite you to switch to the new Virgin Money app, with all the same features you already know and love and much more. We’ll let you know when you can switch and we’ll help you get set-up.
Do I need to update my contact details?
Nope, we’ve got your contact details already. You only need to update them if you’ve changed them recently.
I’ve already seen one of my accounts change to Virgin Money, what will happen to my other accounts?
Any other products you have with Yorkshire Bank, Clydesdale Bank or Virgin Money will get the Virgin Money makeover soon. We’ll tell you when they’re due to be changed.
Can I now use a current Virgin Money Store?
Over the next few months we’ll be upgrading all our existing Virgin Money Stores too, so you’ll be able to use them as well as the rebranded Yorkshire Bank and Clydesdale Bank branches.
Useful links
This notice is addressed to our customers. If you are a shareholder, please visit the Investor center section of the CYBG plc website
You can find impartial information and guidance on money matters on the “Money advice service” website.
Yorkshire Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.