Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
Virgin Money teamed up with Yorkshire Bank and Clydesdale Bank back in October 2018. Since then, we’ve been working hard to bring all the brands together under Virgin Money, creating one bank with over 6 million customers.
Our branch network all across the UK will be getting a Virgin Money makeover. Over the next few months you'll start to see changes like a new sign above the door and a fresh new uniform for our colleagues.
You’ll start to see our new logo on things like statements and emails. Our website is getting the full Virgin Money treatment and we’ll answer the phone as Virgin Money too.
There’s nothing you need to do – we’ll take care of it all. Your account and any login details will stay the same and you can still get in touch using the normal contact information. We’re looking forward to welcoming you to our shiny new Store where you’ll get the same great service from some familiar faces.
Take a look at all the good things coming your way over the next few months.
A card you'll want to show off
You’ll get a new Virgin Money debit card when your current one is due to be replaced.
A brand new app
Our new Virgin Money app and online banking will soon be available. We’ll let you
know when it’s ready.
A bigger store network
Once we’ve completed all of our Store makeovers, you’ll have access to a new generation of 166 stores across the UK.
There’s plenty of exciting changes in the pipeline over the next few months from updates to our mobile app to competitions and exclusive offers.
Look out for communications from us – we’ll keep you posted every step of the way. Make sure you check out the Virgin Money website or our social channels to stay up to date with all our latest news.
Our Virgin Money Red Team are here to answer any money questions you’ve got right now, whether you bank with us or not. From getting your first mortgage to starting your business, we’ve got experts on hand who can help. If you’ve got a burning question, you can visit the Virgin Money website and talk to a member of our Red Team.
It's important to keep an eye out for scams and fraud, especially during times of change. We’ll do our bit as always but to help keep yourself safe, check out our top tips:
No, you’ll be able to use the same PIN you have now. But the 16-digit number on the front of your card will change. Your card will stay the same for now. It’ll be when you’re ready for a replacement that we’ll send you a shiny new Virgin Money card. We’ll let you know before it happens and provide you with all the info you need.
No, you’ll still log into online banking with the same details and manage your money just as you do now. Where you login will change in future, but we’ll give you plenty of notice and help you with the process.
Yep, you can still use your app as you do now. But soon we’ll invite you to switch to the new Virgin Money app, with all the same features you already know and love and much more. We’ll let you know when you can switch and we’ll help you get set-up.
Nope, we’ve got your contact details already. You only need to update them if you’ve changed them recently.
Any other products you have with Yorkshire Bank, Clydesdale Bank or Virgin Money will get the Virgin Money makeover soon. We’ll tell you when they’re due to be changed.
Over the next few months we’ll be upgrading all our existing Virgin Money Stores too, so you’ll be able to use them as well as the rebranded Yorkshire Bank and Clydesdale Bank branches.
This notice is addressed to our customers. If you are a shareholder, please visit the Investor center section of the CYBG plc website
To give you more protection against fraud we’re working to make online shopping safer.
Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.
If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.
We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.
All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.
Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.