Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
We provide Mastercard® SecureCode™ – the secure online shopping service to help you purchase online and keep your personal and bank details safe.
Register for Mastercard SecureCode™ and you’re protected from unauthorised use of your card. For your security, we may ask you to input your password from time to time when making a purchase online.
Simply click on the links below to register your cards. You will also be asked to create a Personal Assurance Message (PAM). This can be anything you want. It should be personal to you, but does not need to be secret and will appear each time you pay at a registered retailer. The PAM is your assurance that you are dealing with your card issuer and will be displayed on every occasion that you are required to input your password using SecureCode/Verified by Visa. You should always check to see that this message is displayed, as it confirms that the website asking for your password is genuine.
If you’re an existing customer and wish to discuss your account.
Call0800 678 3380
Or if you're abroad / Outside UK
To give you more protection against fraud we’re working to make online shopping safer.
Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.
If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.
We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.
All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.
Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.