Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
We want you to be safe when you use your Yorkshire Bank debit card for online shopping. That’s why your Yorkshire Bank card is protected by Mastercard Identity Check.
Mastercard debit cards use the latest chip and PIN technology to combat fraudsters. For online purchases performed within a Merchant’s App or on their website, Mastercard® Identity Check™ improves your security even more without the need to register or remember a password. Using either our Mobile Banking App or a one-time passcode sent to your registered phone number, Identity Check lets you identify yourself as the owner of the card and stops anyone else using your card online.
As part of the new Payment Services regulations (PSD2), you may be asked more often to verify a purchase when shopping online. These industry-wide changes mean that online retailers will need to ask us for extra security checks, to confirm that it's you, or your additional cardholder(s), making the purchase.
As well as entering a One Time Passcode, you may also be asked to enter your home postcode to confirm your online purchase. This is so we can use behavioural biometric recognition technology to verify your identity. This is an industry-wide change and an important improvement in protecting you from fraud when shopping online.
Behavioural biometrics is a new type of check to help us verify your identify. It looks at ‘how’ you interact when using your device, for example the use of your keyboard, mouse and/or the way in which you hold your device.
Using this kind of technology allows us to recognise if someone really is who they claim to be when they interact online, or if the activity is potentially fraudulent. We’re introducing this as part our commitment to keep you safer when shopping online.
When we ask you to enter your home postcode along with a One Time Passcode on some online purchases, we’ll complete a behavioural biometric check. This will look at how you enter these details, so we can make sure it’s really you making that purchase and not a fraudster.
If you’re an existing customer and wish to discuss your account.
Call0800 678 3380
Or if you're abroad / Outside UK
To log into Internet Banking you now need to use Virgin Money Internet Banking. You'll get the same great service and are able to access all your accounts.
Your log in details will stay the same and you can log in directly from the shiny new Virgin Money website.Go to the Virgin Money website
Never tell anyone a token 3 response code, even someone from the bank. You should only input these codes to our secure Business Internet Banking service when you’re sending and making payments. If anyone calls and asks for a token 3 response code or asks you to authorise a payment on the App for fraud checks, hang up and call us on 0800 085 2914 from another line if possible, remember the Bank will never ask you to disclose your security details.Continue to Virgin Money Business Internet Banking