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Making changes to your account

We can help

Changing your personal details

If your circumstances or details change and you need to alter the personal details on your account, simply open our app and select 'change your contact details'. Alternatively, you can visit your local branch or call our team on 0800 456 1247.

Arranged overdraft

With certain current accounts (Current Account Direct, Current Account Plus or Current Account Control) you can ask us about an arranged overdraft. Subject to status, applicants must be 18 or over. Visit your local branch or call our team on 0800 456 1247.

Learn more about overdraft borrowing

Has your card been lost or stolen?

In the event of your card being lost or stolen, or your PIN or other security information has been disclosed, report your debit card lost or stolen via internet banking or the mobile app. You can also call 0800 456 1247 we're here 24hrs a day (or +44 141 951 7315 if calling from abroad) immediately and report it.

Alternatively, call into any Yorkshire Bank branch or write to us at Yorkshire Bank, 7 - 8 North Avenue, Clydebank , G81 2NT

Changing your account type

If you’re looking to change your account, please visit your local branch or call our team on 0800 678 3380.

You can compare our current accounts here

Shutting your account

You can close your account and stop receiving any service completely by telling us. Please visit your local branch.

Dormant accounts

You may remember that you have an account which hasn’t been used for a while. We can find this for you if you give us details of your sorting code/account number, passbook and any statements you might have, along with ID such as a passport or drivers licence. We can either reactivate your account or transfer the funds to another account you hold with us.

You can do this by visiting any of our branches.

Managing your account

Contact us

If you’re an existing customer and wish to discuss your account.

Or if you're abroad / Outside UK

  • We're here:
  • Mon-Fri – 8am-9pm
  • Sat – 8am-9pm
  • Sun – 10am-5pm

Branch locator

Find your nearest Yorkshire Bank branch, Business and Private Banking centre or ATM

Branch locator

Prefer to talk to us?

Call us to speak to an advisor.

0800 678 3380

  • We're here
  • Mon-Fri – 8am-9pm
  • Sat – 8am-9pm
  • Sun – 10am-5pm