Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
We appreciate you might be worried about the impact of coronavirus on you or your business and want to reassure you that we’re here to help. Whether it’s enabling you to bank from home with our mobile app or internet banking, a payment holiday on your mortgage, or helping keep you safe from fraud, we’re here to help.
If you're experiencing financial difficulties due to the current coronavirus situation, we've got some online options that could help.
Our branches and phone lines remain open, however as more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our opening hours for our branches and contact centres.
We'll keep the information below updated as the situation changes. You can also follow us on social media for regular updates.
During these difficult times, we're receiving a higher number of calls than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
If you are venturing out, please ensure you follow Government Guidelines.
If you're experiencing financial difficulties due to the current coronavirus situation
Request a £500 interest free overdraft buffer for three months.
Request a payment holiday of up to three months on your Yorkshire Bank Mortgage.
Request a payment holiday of up to three months on your Yorkshire Bank Personal Loan.
Request a payment holiday of up to three months on your Yorkshire Bank Credit Card.
For travel, holidays and events cancelled due to Coronavirus when you booked using your Yorkshire Bank credit or debit card.
You can request a three month repayment holiday on your Yorkshire Bank asset finance loan.
Money on your mind is our new service designed to help answer any questions you may have about the impact of the coronavirus on your personal or business ﬁnances, whether you bank with us or not. Our Red Team includes colleagues and experts from across Yorkshire Bank, Clydesdale Bank and Virgin Money who are currently working from home or keeping our stores open during lockdown.
Head over to our Virgin Money YouTube channel where our Red Team answer questions dealing with financial uncertainty during coronavirus.
If you've got a question we haven't covered in our FAQs, our Red Team are here to help. Just remember they can't access your speciﬁc account details at the moment.
See the answers to the questions we get asked most
If you're worried about what coronavirus may mean financially, we can help.
Support for Yorkshire bank mortgage customers.
Everything you need to know if your travel plans have been impacted by coronavirus.
Practical advice and assistance for you and your business.
When things are uncertain and constantly changing, as they are now, it's more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.
Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.
If you’re unsure don’t hand over any personal details or click on links in texts and emails. If you do receive a suspicious message or phone call, don’t respond on the spot. Instead contact the company yourself using a number you can trust.
Follow the advice of the Take Five to Stop Fraud campaign, and remember that criminals are experts at impersonating people, organisations and the police. Your bank or police will never contact you out of the blue to ask for your PIN, full password or to move money to another account. The Take Five to Stop Fraud campaign encourages you to:
Criminals have already started using a number of new tactics and schemes to target people in the wake of COVID-19, with some recently reported including:
For more information on how to protect yourself from fraud and scams visit our security centre.
To give you more protection against fraud we’re working to make online shopping safer.
Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.
If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.
We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.
All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.
Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.