Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
Find out what ring-fencing means to you.
Following the financial crisis which began in 2007, UK legislation was passed to better protect customers and the day-to-day banking services they rely on. The legislation required each large UK bank to separate services like current accounts, savings accounts, and payments from risks in other parts of the business, for example in investment banking.
This separation, called ‘ring-fencing’, occurred on 1 January 2019.
Yorkshire Bank does not undertake activities such as investment banking therefore the impact on the Bank and its customers was very limited compared to other larger UK banking groups.
We did not make any changes to sort code and account numbers as a result of ring-fencing. However, a very small number of Yorkshire Bank business customers saw changes to the products and services that we were able to provide.
You can find out more about ring-fencing and bank structural reform legislation, on the Financial Conduct Authority and the Bank of England websites below.
At a time when changes are happening in the banking industry, all bank customers should remain alert to the possibility of banking and online account scams.
For more information on how to stay secure online, visit our security centre (links below) which includes details of our online and mobile banking promise.
Security Centre – Personal Customers
Security Centre – Business Customers
FFA UK is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.
A UK Government campaign offering a variety of tips and advice on the essentials for enjoying a safe online experience.
The Metropolitan police fraud team provide information as a resource to assist in combatting fraud and to prevent you becoming a victim of crime.
Find your nearest Yorkshire Bank branch, Business and Private Banking centre or ATM
If you have any concerns about fraudulent activity, please give us a call on:
You can find more information about Internet Banking in our help centre
To give you more protection against fraud we’re working to make online shopping safer.
Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.
If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.
We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.
All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.
Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.