An App fraud is a fraud where someone has coerced you to make the payment. If you have been victim of fraud from another bank then you need to report through your own bank.

Call us on 0800 456 1247 to report this Monday to Saturday 8am – 9pm and Sunday 10am – 5pm. Outside these hours please email app.victim@cybg.com

We are here to help you. If you think you have suffered fraud on your YB account or card please contact us immediately so we can assist and offer support to you. You should also contact Action Fraud.

If you have received a fraudulent or suspicious email claiming to be from the Bank please do not respond to it and forward the email to us at reportphishing-yb@ybonline.co.uk for internet banking customers and reportphishing@cybusinessonline.co.uk for BusinessOnline customers (please note no acknowledgement will be sent). All emails received will be shared with a third party who deliver a Phishing Detection and Takedown Service and ensure you are provided with the best service. As such, we kindly request that you do not include any personal information when forwarding any emails.

Remember – never click on attachments or follow any links contained in suspicious emails.

If you suspect you have fallen victim to identity fraud or identity theft, please contact us immediately on 0800 678 3380 and refer to the identity fraud victim guidance provided by the UK fraud prevention service CIFAS (opens in a new window).

If you think you have been a victim of a scam or investment fraud, please report it immediately to Action Fraud by calling 0300 123 2040 or Action Fraud online (opens in a new window) and obtain a police crime reference number.

If you suspect investment fraud, please also report it to the Financial Conduct Authority by calling 0800 111 6768 or FCA online (opens in a new window).