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Annual statements show you how you’ve used your Yorkshire Bank credit card over the previous year, and they help you manage your finances.
It's intended to show what type of transactions you've made, how much you've spent, and any fees and interest you've incurred using your credit card over the last year.
Here are the answers to some common questions about annual statements.
You don’t need to do anything — it’s for information only.
Yes, we’ll continue to send this as normal.
We send them every year around the anniversary of the date you opened your credit card account.
Yes, just call us on the number shown your statement. If you change your mind, you can always call us back again.
You’ll find this on the relevant monthly statement.
Call customer services - the number is on your latest statement. There's a £5 charge for each copy statement.
Your annual statement date won’t necessarily coincide with your monthly statement dates. So the payments you made in that 12 month period won’t always match your spending. For example, on the date the annual statement was prepared, you might not have made your normal monthly payment yet.
Non-sterling transaction fees are shown separately as 'Charges for overseas transactions'.
The easiest way is to set up a Direct Debit. That way you’ll never miss a payment date. To set one up just call us on 0800 678 3320.
Yes, if you find yourself in this position, get in touch right away - the number is on your latest statement. We’ll do all we can to help. Please don’t put off getting in touch, the earlier we hear from you the more likely we’ll be able to help.
Your current interest rate is shown on your latest monthly statement. The rate is variable and may change during the course of the year. If the rate changes, we’ll always let you know.
There’s more information about annual credit card statements on the Money Advice Service website.
To log into Internet Banking you now need to use Virgin Money Internet Banking. You'll get the same great service and are able to access all your accounts.
Your log in details will stay the same and you can log in directly from the shiny new Virgin Money website.Go to the Virgin Money website
Never tell anyone a token 3 response code, even someone from the bank. You should only input these codes to our secure Business Internet Banking service when you’re sending and making payments. If anyone calls and asks for a token 3 response code or asks you to authorise a payment on the App for fraud checks, hang up and call us on 0800 085 2914 from another line if possible, remember the Bank will never ask you to disclose your security details.Continue to Virgin Money Business Internet Banking