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Received a phone call from someone asking you to log on to your internet banking or move money? Then stop!

Fraudsters will make a phonecall posing as a caller from a number of companies including phone and broadband suppliers, banks (often the fraud department) and even law enforcement agencies. They will try to persuade you to reveal financial and/or personal information so that they can gain access to your bank accounts.

The fraudster will often advise you to hang up and dial the number on the back of your card to verify that the call is legitimate. Our recommendation is to use an alternative phone line because the fraudster could leave the line open so that when you redial they are still on the phone. In some circumstances the fraudster will play a dial tone or holding message to avoid suspicion.

If you are in any doubt contact the number on the back of your card or your branch using an alternative phone line.

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