Contact us
During these challenging times, we're receiving a higher number of calls than usual. Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
Coronavirus - How we can support you
If you're experiencing financial difficulties due to the current coronavirus situation, we’ve got some online options that could help and a dedicated set of answers to questions we're getting asked the most.
Bank easily online - on our website or from your mobile
It’s never been more important to be able to manage your money from home so please make sure you’re registered for online banking and if you can, download our banking app.
Find out more about online banking
Phone numbers and opening hours
As more of our colleagues become personally affected by the coronavirus situation, we have had to make some changes to our call centre opening hours. We'll keep this page updated as the situation changes and you can also follow us on social media for regular updates.
Emergency contacts
Lost and stolen cards
Or the quickest way is with your mobile app or internet banking.
Lost and stolen cards (outside UK)
Contact
24 hour customer services
Monday to Saturday, 7:00am to 9:00pm, with Sunday opening from 10:00am to 5:00pm
Telephone banking self service remains 24 hour
24 hour customer services (outside UK)
Monday to Saturday 7 AM – 9 PM, with Sunday opening from 10 AM to 5 PM
Telephone banking self service remains 24 hour
24 hour customer services (Minicom ® users)
0800 345 7365 to register*
0800 678 3528 for registered customers**
Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM
Telephone banking self service remains 24 hour
The Minicom service uses a small electronic typewriter and screen linked to a telephone system, enabling our customers with hearing or speech difficulties to send and receive messages with our customer service team.
Business Internet banking helpdesk
0800 756 0800; Calling from abroad, +44 141 229 2626
Monday – Friday 8am -6pm
Internet banking helpdesk
Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM
Business Credit card customer services
Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM
Payment Protection Insurance (PPI)
Monday to Friday 8am to 6pm. Closed Saturday and Sunday
Report phishing e-mails
Personal loan enquiries
Monday to Friday 8AM – 6PM, Saturday 9AM – 1PM.
Closed Sunday
Savings and investments
Monday to Friday 8AM – 6PM, Saturday 9AM – 1PM.
Closed Sunday
Bereavement support
Monday to Friday 8AM – 6PM
Current account application enquiries
Monday to Friday 8AM – 6PM, Saturday 9AM – 1PM.
Closed Sunday
Existing mortgage enquiries
Monday to Friday 8 AM to 5 PM. Closed Saturday and Sunday.
Business direct
Monday to Friday 8 AM to 5 PM. Closed Saturday and Sunday.
Business direct (Outside UK)
Monday to Friday 8 AM to 5 PM. Closed Saturday and Sunday.
Branch information
ATM Dispense Error Claim (Direct Banking)
Or visit Useful forms
Monday to Saturday 8 AM – 8 PM, with Sunday opening from 10 AM to 5 PM
* These services may be temporarily unavailable during periods of routine maintenance.
** Customers who wish to register for the Minicom (®) service will require to have access to a Minicom (®) system.
Contact us
You can find impartial information and guidance on money matters on the “MoneyHelper” website.
Yorkshire Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.