This page offers help and advice on using our website. For information on how we can help you access our banking services, including our branches and telephone banking, visit Banking for all.
We’ve developed our website with the aim of making it as usable and accessible as possible for people with sight, hearing, mobility and cognitive impairments as well as people using new technologies or with slow internet connections.
The website should support recent versions of assistive technologies such as screen readers, speech packages, and screen magnifiers.
We monitor all browser usage on our site and actively take steps to support the most popular browsers and versions. Unsupported and older browsers may still work well, but we recommend you keep your browser up to date. For more information on how to keep your browser up to date, visit Get Safe Online.
While we strive to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility.
If you find anything on the site difficult to use please send us feedback.
To help us get to the bottom of your difficulty, it would be helpful if you provide information such as the website address, which browser you are using, and a description of the problem.
You can find further guidance and ‘how to’ guides on making the web easier to use at BBC: my web my way.
You can also find guidance on accessibility options available for some of the most popular operating systems and browsers:
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