Yorkshire Bank today (Monday 15th September 2014) opened its newly refurbished branch in Fargate, Sheffield.
The improvements to the branch are part of a £25 million investment programme by Yorkshire Bank to upgrade the existing branch network to meet changing customer needs. A further £20 million is being invested in improved services for customers including the expansion of mobile and internet banking as well as new products.
Fargate will be among the first Yorkshire Bank branches to feature the latest technology, including bespoke iPads which can be used to register customers for internet banking, assist with product discussions, and gather customer feedback as well as providing quick links to the Yorkshire Bank website.
The branch will also feature an internet enabled PC to allow staff to assist customers with any information that involves browsing the internet, while the Bank’s mobile banking app will be demonstrated on mobile devices including phones and iPads. In addition, free WIFI will be available for customers to connect to their own mobile devices.
As well as offering retail banking, the Fargate branch also provides business and private banking services and the refurbished premises provides four counter positions, five interview rooms, three ATMs and a deposit self-service facility to benefit retail, business and private customers.
Hayley Dodsworth, Branch Manager, said: “We are delighted to open this newly refurbished branch in Fargate which underlines our commitment to the area and is one of the very first Yorkshire Bank branches to showcase the different ways in which customers can fulfil their banking needs.”
Steve Fletcher, Head of Yorkshire and Clydesdale Bank Retail Network, said: “Yorkshire Bank is focused on meeting changing customer needs and we are committed to providing a balanced choice of banking channels to suit customer preferences.
“Our refurbished branch features the latest technology and is designed to provide a better customer experience.”
Customers of the Fargate branch will benefit from extended opening hours and the branch is open 9.15am to 5.30pm Monday to Friday and from 9.15am to 2pm on a Saturday.