You should be aware that sending information by internet email is not a secure method and confidentiality cannot be guaranteed; for this reason we can't answer any account specific enquiries. You can also contact us by telephone on 0800 678 3380.
If your enquiry is in relation to ISA products please select Savings from our homepage where all information and applications can be found.
You are here: Contact us
To give you more protection against fraud we have changed the way you verify payments online and via mobile banking.
We need to ensure it’s really you making the payment before the money leaves your account. How you do this depends on whether you’re using:
No, it’s not for every payment. Once saved the person or company you are paying will become ‘Trusted’. That means you may not need to do the identity check again, unless you change details like the sort code, account number, name or reference.
To make payments of more than £500, or totaling more than £1000 per day, you will now need to use the Mobile Banking App to verify your payments.. Business customers using a One-Time Passcode will no longer be able to make payments greater than £500 and will need to use the mobile app to verify payments.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.