Online Dispute Resolution
The European Commission has established an Online Dispute Resolution Platform (ODR Platform). It is specifically designed to help customers resident in the European Union (EU) who have a complaint about goods or services bought online from traders established in the EU. You can submit your complaint online through the ODR platform in any of the official languages of the EU. The ODR platform can then submit your complaint to the Financial Ombudsman Service to facilitate resolution of your complaint.
You may use the ODR service if you are resident in the EU and have a complaint about a product or service purchased from us online. As the ODR platform will ultimately re-direct your complaint to the Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance.
Get in touch with us or the Financial Ombudsman Service about a complaint.
If using the ODR Platform you may find the following information helpful:
- Our name: Clydesdale Bank PLC*
- Our email: customer.assist@cybg.com
- Our website address: www.ybonline.co.uk
- Our geographic address: United Kingdom
*Clydesdale Bank PLC which also trades as Yorkshire Bank is a member of a Group of companies (“the Group”). The Group includes Clydesdale Bank PLC, each subsidiary or holding company of Clydesdale Bank PLC from time to time and each subsidiary from time to time of any such holding company. A complete list is available on request.
Yorkshire Bank operates under the legal entity of Clydesdale Bank PLC and all data submitted to the Financial Conduct Authority (FCA) and Financial Ombudsman Service (FOS) is done so on this basis. Customers of Yorkshire Bank benefit from consistent complaints handling as our Customer Assist team acts on behalf of both banks.
You can find impartial information and guidance on money matters on the “Money advice service” website.
Yorkshire Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.