Skip to content Go to accessibility help
We use cookies to keep our websites easy to use and relevant to our users’ requirements and to enable us to learn which advertisements bring users to our website. Select Accept below if you wish to proceed or How to change your cookies for instructions on how to manage your cookie settings. Find out more about our Cookie Policy.

Shop safely

Secure shopping online

Mastercard® Identity Check helps keeps you safe when you shop online

Your card is protected by Mastercard Identity Check. It’s our way of making sure you have a safe online shopping experience when you use your Yorkshire Bank credit card online.

When you use your card in shops and restaurants, it uses the latest Chip and PIN technologies to beat the fraudsters. When you use your card online, Mastercard® Identity Check™ protects you even more without the need to register or remember a password. Using either our Mobile Banking App or a one-time passcode sent to your registered phone number, Identity Check lets you identify yourself as the owner of the card and stops anyone else using your card online.

Common questions
  • Mastercard credit cards use the latest chip and PIN technology to combat fraudsters. For online purchases, Mastercard Identity Check improves your security even more. Using a personal password, known only to you, it lets you identify yourself as the owner of the card and stops anyone else using your card online.

  • What happens when I am asked to authenticate my transaction?

    To make sure all online transactions are secure, you may be asked verify your identity when you use your Mastercard at a participating online retailer.

    If you are registered for the Mobile Banking App, we will send a message to your App. You will need to accept this message before you can complete your transaction.

    If you have a mobile or landline number on record (and do not have the Mobile Banking App) then we will send you a six-digit one-time passcode for you to enter on screen at the retailer’s checkout.

    If you do not have either then please be aware that your transaction may be declined.”

    What are the system requirements for Identity Check?

    Mastercard Identity Check works with most internet browsers, but software that prevents pop-up windows may interfere with your use of Identity Check.

Find out more about how you can protect your details from fraudsters

Need help?

Call our helpline on 0800 456 1247. We are open from 7-9 Mon-Sat and 10-5 Sunday.