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Shop safely

Secure shopping online

Mastercard® Identity Check helps keeps you safe when you shop online

Your card is protected by Mastercard Identity Check. It’s our way of making sure you have a safe online shopping experience when you use your Yorkshire Bank credit card online.

When you use your card in shops and restaurants, it uses the latest Chip and PIN technologies to beat the fraudsters. When you use your card online, Mastercard® Identity Check™ protects you even more without the need to register or remember a password. Using either our Mobile Banking App or a one-time passcode sent to your registered phone number, Identity Check lets you identify yourself as the owner of the card and stops anyone else using your card online.

More information on Mastercard Identity Check

Common questions
  • What happens when I am asked to authenticate my transaction?

    To make sure all online transactions are secure, you may be asked verify your identity when you use your Mastercard at a participating online retailer.

    If you are registered for the Mobile Banking App, we will send a message to your App. You will need to accept this message before you can complete your transaction.

    If you have a mobile or landline number on record (and do not have the Mobile Banking App) then we will send you a six-digit one-time passcode for you to enter on screen at the retailer’s checkout.

    If you do not have either then please be aware that your transaction may be declined.”

    Will Identity Check work on my computer?

    Mastercard Identity Check works with most modern browsers. If you have software that blocks pop-up windows you might have to disable that.

    Where can I find out more about Identity Check?

    You can find guidelines and further information by following the links at Check.

    I’m having problems with Identity Check. Who do I call?

    If you’re having problems with Identity Check, call our helpline on 0800 121 4251. We are open from 8am to 9pm, 7 days a week.

Find out more about how you can protect your details from fraudsters

Need help?

Having trouble registering your cards for Identity Check? Call our helpline on 0800 121 4251. We are open from 8am to 9pm, 7 days a week.