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Yorkshire Bank has teamed up with IBM to bring you the industry leading IBM Trusteer Rapport software. Please take a few moments to discover how IBM Trusteer Rapport can help protect against online security threats.
It's good to know you have additional protection and IBM Trusteer Rapport only takes a few minutes to install on your PC or Mac. So please download it to every computer that will be used to access our secure website and make sure this industry leading protection is used in conjunction with your existing firewall and anti-virus software.
For information on protecting your mobile or tablet, visit our staying safe page.
Increase your protection when banking online - download and install industry leading security software IBM Trusteer Rapport for free.
To defend your personal details, you need to use IBM Trusteer Rapport alongside antivirus software and a firewall.
Here's how each type of protection works:
Find out more about how IBM Trusteer Rapport works and the peace of mind it provides to you.
We have teamed up with IBM to provide industry leading fraud protection software IBM Trusteer Rapport which safeguards your identity and protects your accounts against fraud and cybercriminals. We offer this free for you to simply download and install from our website in minutes, with a dedicated 24/7 IBM customer support service, and strongly advise you install the software on every PC or laptop that you use for internet banking.
IBM Trusteer Rapport works with your anti-virus and firewall software and is not designed to replace this valuable protection. Anti-virus and firewall software should continue to be kept up-to-date at all times.
IBM Trusteer Rapport provides you with peace of mind and an additional layer of online fraud protection by:-
This is achieved without an impact to your computer or time as:
IBM Trusteer Rapport protects your card details when shopping online by preventing key-logging malware from capturing your payment card number and alerting you when you may be entering your payment card number into a suspicious or non-secure site.
Find out answers to common customer queries and how to access help through the free 24/7 customer service support.
If you are experiencing any problems please visit IBM’s Frequently Asked Questions on IBM Trusteer Rapport (opens in a new window) for support.
If you can't find an answer then you can report the problem to Trusteer’s free customer service support (opens in a new window) which is available to you 24/7.
IBM Trusteer Rapport works on both PCs and MACs. You can check if your operating system, browser and existing security software are compatible by visiting IBM’s system requirement support page (opens in a new window).
If you have installed IBM Trusteer Rapport correctly, you will have an icon in the browser’s address bar.
This will appear as a green icon when visiting an IBM Trusteer Rapport protected page.
When visiting a non protected page the icon will display as grey.
Yes. You will need to install IBM Trusteer Rapport on all new computers. Also ensure to regularly check IBM Trusteer Rapport is working correctly on your existing computer(s).
The Learning Centre on the IBM website IBM website offers further information on IBM Trusteer Rapport, tutorials on how to install it and demos of the software in action. Please type in videos into the 'Ask a question' search tool to access the online demos.
Check IBM Trusteer Rapport works with your computer.
For Windows Operating Systems: Windows XP SP3, Vista, 7, 8, 8.1, or Server, IBM Trusteer Rapport supports:
For Mac OS X: Snow Leopard 10.6 and higher, IBM Trusteer Rapport supports:
You can check if your operating system, browser and existing security software are compatible by visiting IBM’s system requirement support page (opens in a new window)
The latest version of IBM Trusteer Rapport supports screen readers, magnifying software and other assistive technologies.
Please note that you will need to install IBM Trusteer Rapport in screen reader compatibility mode. To do so, click on "Advanced" in the installation menu.
FFA UK is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.
A UK Government campaign offering a variety of tips and advice on the essentials for enjoying a safe online experience.
The Metropolitan police fraud team provide information as a resource to assist in combatting fraud and to prevent you becoming a victim of crime.
Find your nearest Yorkshire Bank branch, Business and Private Banking centre or ATM
If you have any concerns about fraudulent activity, please give us a call on:
Need to know more? See our answers to the most common questions about using IBM Trusteer Rapport.
To give you more protection against fraud we’re working to make online shopping safer.
Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.
If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.
We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.
All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.
Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.