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The holiday firm Thomas Cook ceased trading on 23rd September 2019 and has now entered liquidation. We know that many of you will have concerns over holidays you have booked with the company, or may even be in the middle of a trip and worried about how you will get home.
We’re here to help and have put together a short guide.
What it means for you
The law says your holiday must be protected if it is a package holiday.
ATOL (Air Travel Organiser’s Licence) is a UK financial protection scheme and it protects most air package holidays sold by travel businesses that are based in the UK. This means you may be eligible for assistance in the event of a travel business failure.
ABTA has a similar scheme in place for non-flight based package holidays.
If you haven’t travelled yet
If you are currently abroad
To give you more protection against fraud we have changed the way you verify payments online and via mobile banking.
Business & Personal Customer Accounts
We need to ensure it’s really you making the payment before the money leaves your account. How you do this depends on whether you’re using:
Will this happen every time I make a payment?
No, it’s not for every payment. Once saved the payment will become ‘Trusted’. That means you may not need to do the identity check again, unless you change details like the sort code, account number, name or reference.
What’s changed for your Business?
To make payments of more than £500, or totalling more than £1000 per day, you will now need to use the Mobile Banking App to verify your payments. Business customers using a One-Time Passcode will no longer be able to make payments greater than £500. Talk to us to learn more about the benefits of using the Mobile Banking App. Further info on your daily limits can be found here.
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.