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The holiday firm Thomas Cook ceased trading on 23rd September 2019 and has now entered liquidation. We know that many of you will have concerns over holidays you have booked with the company, or may even be in the middle of a trip and worried about how you will get home.
We’re here to help and have put together a short guide.
What it means for you
The law says your holiday must be protected if it is a package holiday.
ATOL (Air Travel Organiser’s Licence) is a UK financial protection scheme and it protects most air package holidays sold by travel businesses that are based in the UK. This means you may be eligible for assistance in the event of a travel business failure.
ABTA has a similar scheme in place for non-flight based package holidays.
If you haven’t travelled yet
If you are currently abroad
As part of new banking regulations to make things safer when you bank and transact online, we have introduced an extra level of security when you use internet banking.
When using internet banking, as well as your customer number and password, there will be one more step: