Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
The holiday firm Thomas Cook ceased trading on 23rd September 2019 and has now entered liquidation. We know that many of you will have concerns over holidays you have booked with the company, or may even be in the middle of a trip and worried about how you will get home.
We’re here to help and have put together a short guide.
What it means for you
The law says your holiday must be protected if it is a package holiday.
ATOL (Air Travel Organiser’s Licence) is a UK financial protection scheme and it protects most air package holidays sold by travel businesses that are based in the UK. This means you may be eligible for assistance in the event of a travel business failure.
ABTA has a similar scheme in place for non-flight based package holidays.
If you haven’t travelled yet
If you are currently abroad
If you’ve lost your debit card, or it’s been stolen or damaged, you can now report this and request a replacement card online in our mobile app or internet banking – just go to the ‘More’ menu and click on ‘Manage your card’.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.