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The mortgage process

Your home may be repossessed if you do not keep up repayments on your mortgage

Helping you understand the mortgage process

The first steps of a journey can be the hardest. Our guides will help you on your way. From finding the property, to preparing for your mortgage appointment, these tools and guides will help you better understand the process and make the journey to your new home easier to navigate.

Family talking through mortgage process

The mortgage process explained

Getting a mortgage can seem like a complicated process but we're here to make it as easy as possible for you.

Find out more on the mortgage application process

Home buyers celebrating

Finding the right house for you

Help with what to look for when searching for your new home.

Find out more on finding the right house for you

Child successfully avoiding water

Prepare for a successful mortgage appointment

What you’ll need to start your application.

Find out more on preparing for a successful mortgage appointment


Tools and guides

First time buyers guides and tools

Help on the journey to owning your own home.

Mortgage jargon dictionary

Find out what you need to know in plain English with our mortgage jargon buster.

Mortgages for the self-employed

How to improve your chances of a successful application when working for yourself.

Buy-to-let mortgages explained

Is a buy-to-let property the right investment for you? Find out with our examination of the many aspects involved.

Financial aspects of owning a home

Tools and guides to help you understand the financial journey to your new home.


Interested in a mortgage?

Your next steps

Give us a call

  • If you've got any questions, get in touch.

    New Mortgage customers

    0800 023 2201

    Mon-Fri 8am-8pm, Sat 9am-5pm and Sun 10am-4pm


    Existing mortgage customers

    0800 121 4203

    Mon-Fri 8am-5pm