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The mortgage process explained

We aim to make house buying as straightforward as possible

Your home may be repossessed if you do not keep up repayments on your mortgage

A useful overview of the process

Getting a mortgage can seem like a complicated process but we're here to make it as easy as possible for you. Our experience allows us to guide you through the process and offer help at every step. Owning your first home is a special moment and we want you to be able to enjoy it. Our home buying timeline can help you with what to expect (Subject to status and eligibility. 18+).

1 - Start saving

Buying a house is a big commitment and it's never too early to start saving for your deposit. With our first-time buyer mortgage your deposit could be as little as 5% of the value of your new home. Our guide to how to save for a mortgage offers advice on different ways you can save.

2 - What can you afford?

Use our mortgage calculator to work out how large a mortgage you can afford. The calculator takes information like the deposit available and the value of the house and gives you a rough idea of what your payments might be. Our article on how much you can borrow gives you more information on how large a mortgage you should consider.

3 - We’re here to help

Make a telephone appointment with one of our advisers by calling 0800 023 2201. We're open Monday to Friday 8am - 9pm
Saturday 8am - 9pm
Sunday 10am - 5pm

To make your appointment as smooth as possible, please read how to prepare for a successful appointment.

To apply for a mortgage you'll need photographic ID, your bank details, at least two months of pay slips, your most recent end of year tax information (P60) and details of any loans you already have.

4 - Finding the right mortgage

Our advisor will help to find the mortgage that's right for you based on your personal circumstances.

5 - Make an offer

Once you've decided on a house have your solicitor make an offer. If this is accepted, subject to status and eligibility, our mortgage advisor will help you complete your mortgage application. It’s advisable to have received a decision in principle from your lender before making an offer. This confirms that the lender is prepared to offer you the amount you need should the offer be accepted.

For properties in England and Wales the purchaser and/or anyone instructed to act on their behalf (estate agent / solicitor) can make the offer. The situation is slightly different in Scotland.

6 - Securing your dream home

Have the property valued and we'll take the valuation into consideration when offering a mortgage. If you've taken our first time buyer mortgage we'll arrange one standard valuation free of charge.

7 - Moving day

On your completion date your solicitor will arrange to transfer your deposit and mortgage to finalise the purchase of your new home and you'll be able to move in. If your chosen mortgage offers cashback, you'll be eligible for this now too.

8 - Stay informed

While you're enjoying living in your new home it's important to keep informed about your mortgage. Know when your fixed rate is due to end and what this might do to your monthly payments. Be aware of what a rise in interest rates could do to your monthly payments and make sure you'd be still able to meet them if this was to happen.

9 - Enjoy your new home

Enjoy your new home and the changes it brings to your life. Your first home is one of life's big milestones. We know applying for a mortgage can seem daunting but we're here every step of the way to make the process as simple as possible.

To apply for a mortgage you’ll need to bring:

  • Your bank details
  • Proof of your gross annual income
  • Your last months' salary slip or 4 weeks' wage slips
  • Evidence of your deposit
  • If you’re self-employed (sole trader, partnership, LLP or limited company), you will need; your financial accounts for the past 2 years, 3 months’ business bank statements, and a completed Self-Employed Supplementary Form
  • Details of any outstanding loans, credit cards or other finance
  • Photographic proof of ID (e.g. driving licence, passport)

For all documents listed above, we accept them in the format of a scanned copy or photograph.

Once you’ve read our step-by-step guide for the mortgage application process, look at any of the other articles on our site that can help fill in any gaps in your knowledge. Then you’ll be able to look forward to buying your home with confidence.

More you might like to know about mortgages


Financial aspects of owning a home

Tools and guides to help you understand the financial journey to your new home.

Find out more on financial aspects of owning a home

Keys to new home

First time buyers guides and tools

Help on the journey to owning your own home.

Find out more on first time buyers guides and tools

North Queensferry

Buy-to-let mortgages explained

Is a buy-to-let property the right investment for you? Find out with our examination of the many aspects involved.

Find out more on buy-to-let mortgages explained

Interested in a mortgage?

Your next steps

Give us a call

  • If you've got any questions, get in touch.

    New Mortgage customers

    0800 023 2201

    Mon-Fri 8am-8pm, Sat 9am-5pm and Sun 10am-4pm

    Existing mortgage customers

    0800 121 4203

    Mon-Fri 8am-5pm