The way you verify your payments has changed – Strong Customer Authentication

To give you more protection against fraud we have changed the way you verify payments online and via mobile banking.

Business & Personal Customer Accounts
We need to ensure it’s really you making the payment before the money leaves your account. How you do this depends on whether you’re using:

• Internet banking - You’ll confirm it’s you making the payment in the same way you log in to your account via One-Time Passcode, Mobile App or security token.
• Mobile app - You’ll use your internet banking password to verify your identity.

Will this happen every time I make a payment?
No, it’s not for every payment. Once saved the payment will become ‘Trusted’. That means you may not need to do the identity check again, unless you change details like the sort code, account number, name or reference.

What’s changed for your Business?
To make payments of more than £500, or totalling more than £1000 per day, you will now need to use the Mobile Banking App to verify your payments. Business customers using a One-Time Passcode will no longer be able to make payments greater than £500. Talk to us to learn more about the benefits of using the Mobile Banking App. Further info on your daily limits can be found here.

Strong Customer Authentication Changes – Securing your digital payments

You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:

• Mobile phone or security token online
• Your internet banking password via the app

For more information visit our online help.

Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.