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Make a complaint

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Whilst most of our customers are happy with the service they receive from us, sometimes we don't get it right first time. We take complaints very seriously, and if you are not satisfied with any aspect of one of our products or services, please tell us. We would like the chance to put it right.


What happens next?

Thank you for your feedback. We're sorry that you have had cause to complain. One of our team will contact you to help put things right.

Using Your Personal Information

  • The information you provide will only be used for the purpose of investigating your complaint
  • A full description of how and for what purposes your information may be processed through the investigation of your complaint, plus further details of how your information is held by fraud prevention agencies, can be found in our Use of Personal Information statement within our Fair Processing Notice

Please read and save a copy of this statement for your reference and records.


Personal or Business Customer

Personal Business

Your details

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Your contact details

We will only use the details you provide below to contact you about this complaint. A reference number for this complaint will be sent to you via email and text message on submission of this form.


Your complaint

750 characters remaining

Your business details

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Your details


Your contact details

We will only use the details you provide below to contact you about this complaint. A reference number for this complaint will be sent to you via email and text message on submission of this form.


Your complaint

750 characters remaining

Yorkshire Bank is a trading name of Clydesdale Bank plc. Registered in Scotland No. SC001111. Registered office: 30 St Vincent Place, Glasgow G1 2HL.

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