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Frequently asked questions

Coronavirus support for business customers

If you're worried about how coronavirus might affect you or your business, our team is on hand with practical advice and assistance.

We have a range of options available to support our customers through these challenging times, including support via the UK Government’s Coronavirus Business Interruption Loan Scheme (CBILS) and Business Bounce Back Loan Scheme (BBLS).

Remember, you can still do your day-to-day business banking online - move money, check balances and make payments to suppliers.

Lending

I’ve heard the Government has announced a lending scheme to help businesses so how can this help my business?

Our customers can find out more and apply for the UK Government’s Coronavirus Business Interruption Loan Scheme (CBILS) and Business Bounce Back Loan Scheme (BBLS).

What should I do if I am concerned about my business’ longer term cashflow as a result of coronavirus?

We recognise that cashflow may be disrupted and that working capital cycles will look very different this year. We are committed to providing prompt and appropriate assistance, and can work with you to identify the best structure for any additional borrowing. We will continue to view funding requests favourably and can consider a range of options to help our business customers. You can enquire online about a loan.

What support is available if I am struggling to pay my loan?

If you have any worries about business lending as a result of coronavirus or any other circumstances, please contact us and we can talk through your situation and consider how best to help. There are a number of options to consider and the sooner you contact us, the sooner we can provide you with the right support including overdraft and capital repayment holidays.

Is there any other Government Support Available?

A range of government support is available to businesses. You can find out more on their website.

Can I apply for a government backed loan if I'm not a customer?

In the first instance, you may wish to speak to your existing bank about how they can support you with the Coronavirus Business Interruption Loan Scheme (CBILS) or the Business Bounce Back Loan Scheme (BBLS).

Bounce Back Loan Scheme (BBLS)

Is Yorkshire Bank participating in the Bounce Bank Loan Scheme?

Yes, we are. You can find out about the scheme, eligibility criteria and how to apply on the BBLS page.

If my application is approved, when would I receive the funds?

Once we’ve approved the facility, received your acceptance and completed documentation, the funds should be in your account within a few days.

I have already received support through CBILs, CLBILs or CCFF can I still apply for a Bounce Back Loan?

Yes, you can apply provided the funding requested can fully repay the existing facility, it is only permitted to have one of these facilities.

I have applied for a CBILS loan, but I now wish to apply for a Bounce Back Loan, what should I do?

You can still apply for the loan.

Where will I find my businesses turnover?

From your tax return or financial accounts

My business is making losses so I wouldn’t qualify?

If you were not in any financial difficulty as at 31/12/19 then you can still apply.

General Enquiries

What should I do if I am concerned about the performance of my business as a result of coronavirus?

There are a variety of ways that we can support you including helping with overdraft facilities, loans, capital repayment holidays or an interest only period depending on your business. We would urge you to speak with your Relationship Manager or call 0800 756 0800 to discuss how we can help. We will continue to view funding requests favourably and can consider a range of options to help our business customers subject to individual circumstances.

How can you help my business prepare for the impacts of coronavirus?

You still have a number of ways to manage your money, including our mobile app and Business Internet Banking. You will find full details including how to register & how the service can fully manage your business finance . If any of the systems are affected, we’ll let you know. You can check our service status page to see how our services are running. We are looking at other ways to help you and will keep our website updated.

Would now be good for my business to accept card payments from customers, can you help?

Yes, we have a number of solutions to help your business accept card payments. You can find out more here.

Will I be able to access my local branch to support my business as usual?

During these difficult times, we're receiving a higher number of calls than usual.

Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.

If you are venturing out, please ensure you follow Government Guidelines.

How can I protect my business from fraudsters throughout the coronavirus situation?

Fraudsters are exploiting this situation to attempt a variety of scams and cybercrime. With remote working increasingly common, remind your employees about maintaining security as they would in work and of what they should do to minimise risks of fraud and cybercrime. It’s important that we all stay alert to suspicious emails, calls or texts. More information on fraud.

Where can I find the latest medical information about coronavirus?

You can find the latest advice from the NHS here and advice from the World Health Organisation (WHO) here.

Deposits

How do I know my business deposits are secure with Clydesdale Bank, Yorkshire Bank and Virgin Money?

Your eligible deposits are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. This limit is applied to the total of any deposits you have with Clydesdale Bank, Yorkshire Bank and Virgin Money.

What if I need to access my fixed deposits?

If there has been significant impact on your business as a result of coronavirus, please contact us and we’ll see what we can do to help. You’ll need to be able to provide us with some detailed information so we can understand how your business has been affected and make the right decision. We will consider this information as quickly as we can and discuss the options. Please keep in mind that any early closure of a fixed term deposit will only be supported in exceptional circumstances.

RBS Business Banking Switching Scheme

I am moving my banking from RBS as part of the Business Banking Switch, will this move be affected?

No, we have a dedicated team helping customers make the switch. If you need additional facilities on top of what RBS have in place, then please speak to your Relationship Manager as we’d be happy to help.

Data Subject Access Request (DSAR)/Rights Requests - as at 24th April

What’s the latest update on a DSAR/Rights request?

As a consequence of the outbreak of Covid-19 and the need to direct available resource to urgent tasks (such as processing repayment holiday requests or requests for temporary overdraft extensions), the DSAR handling operation has temporarily closed. We will keep this under review and respond to your request when we can but, at the moment, we are unable to provide a response. We appreciate this will be frustrating but please understand that we are working to prioritise the acute financial concerns of our customers directly impacted by the Covid-19 pandemic.

I submitted a request prior to the “lockdown” on 23rd March. Will I still receive a response within one calendar month?

All requests received up until 23rd March have been logged on our internal system. When the DSAR office reopens requests will be worked in order of date received and a response issued as soon as possible.

I submitted a request after "lockdown" on 23rd March, do I need to do anything?

All requests submitted after this date are still being delivered to the Bank and will be progressed by the DSAR team when the office reopens. When the DSAR office reopens cases will be worked in order of date received and a response issued as soon as possible.

I need a DSAR urgently as a result of Covid-19 impact, who do I contact?

We have implemented a process to identify time critical requests received through our contact centres, stores & branches as well as by post, therefore please continue to submit your urgent requests as normal.